Auto Adjuster I or II - National General
About the role
Responsible for investigating and confirming the facts of loss for basic to advanced automobile accidents. Determines coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority. The ideal candidate will have experience conducting liability investigations, reviewing coverage, and managing claims from start to finish.
Responsibilities
- For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome
- Recognizes and identifies body parts of a vehicle and understanding of other potential property damage
- Identifies customer needs and works to meet those needs using appropriate customer service skills
- Determines subrogation or fraud potential and how to handle
- Applies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
- Handles investigation regarding all aspects of auto claims (coverage, damages, subrogation) with the exercise of discretion and independence within increased level of authority
Requirements
- As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment
- Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team
Skills
- Auto Insurance
- Auto Insurance Claims
- Automobile Accidents
- Case Management
- Claims Administration
- Claims Resolution
- Claims Review
- Coverage Analysis
- Customer Service
- De-Escalation
- Empathy
- Insurance Claims Investigations
- Insurance Coverage Analysis
- Insurance Policies
- Liability Insurance
- Liability Investigations
- Liability Management
- Licensing
- Motor Insurance
- Negotiation
- Vehicle Insurance
Pay
Base compensation offered for this role is:
- Auto Adjuster Cons I: $53,500 - $86,400 annually
- Auto Adjuster Cons II: $56,000 - $93,250 annually
Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.
Benefits
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement to help offset internet costs for employees eligible to work from home
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.