Inside Auto Adjuster - National General

About the Role

Responsible for investigating and confirming the facts of loss for basic to advanced automobile accidents. Determines coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority. This is an exciting opportunity to apply your strong customer service and multi-tasking skills in a remote environment, taking full ownership of claims from start to finish while remaining organized, proactive, and highly communicative.

Success in this role requires the ability to multitask effectively and thrive in a fast-paced environment.

Responsibilities

• For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve the best outcome.
• Recognizes and identifies body parts of a vehicle and understands other potential property damage.
• Identifies customer needs and works to meet those needs using appropriate customer service skills.
• Determines subrogation or fraud potential and how to handle.
• Applies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department.
• Handles investigation regarding all aspects of auto claims (coverage, damages, subrogation) with the exercise of discretion and independence within an increased level of authority.

Skills

• Case Management
• Claims Administration
• Claims Resolution
• Claims Review
• Customer Service
• Insurance Claims Investigations
• Multitasking
• Time Management

Pay

Base compensation offered for this role is:

• Adjuster Analyst II: $22.84–$29.57 hourly
• Adjuster Analyst III: $50,000.00 – $65,300.00
• Adjuster Cons I: $53,500.00 – $77,800.00
• Adjuster Cons II: $56,000.00 – $82,500.00
• Adjuster Sr. Cons I: $68,500.00 – $104,100.00

Pay is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e., commission, bonus, etc.) if applicable for the role.

Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement to help offset internet costs for eligible remote employees.

Remote work requirements include a dedicated, private workspace free from distractions, appropriate desk and seating, and reliable internet with minimum speeds of 50 MB download and 5 MB upload.