Austin 25 (Parmer/IH35) Deli - Cheese Shop Lead - Full time

Responsibilities

• May serve as backup to Department Manager and typically works opposite shift to Manager
• May help prepare department work schedules
• Carries out supervisory responsibilities in accordance with policies and applicable laws
• Assists with inventory control; loads, unloads, and moves product
• Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
• Assists in all technical areas, as needed
• Performs Representative / Specialist duties frequently
• May oversee a specific area of the business: Cheese Shop
• Assists with inventory control, including planning portion of Fresh Production Planner (FPP); follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete
• Assists with ordering and event order management (EOMs)
• Assists with training on new systems, tools, processes, and product roll‑outs; follows up with Partners as needed to reinforce or retrain
• Provides / coaches on superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
• Merchandises products effectively
• Slices, packages, labels, rotates, and culls products for poor quality
• Complies with department / Store operating procedures
• Cleans / sanitizes sales floor, display cases, prep areas, and equipment

Qualifications

• Age requirement: 18+
• Work experience: 6+ months of related experience/training, or an equivalent combination of education/training
• Required knowledge/skills/abilities:
  • Expert knowledge of department production stations, including quality standards, set‑up, operation, cleaning, and maintenance of all equipment
  • Ability to read and interpret documents (e.g., safety rules, operating/maintenance instructions, production planners, procedure manuals)
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or Partners
  • Ability to apply common sense/understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations
• Required education: Associate’s Degree (AA), or equivalent from two‑year college or technical school; or 6+ months of related experience/training, or an equivalent combination of education/training
• Licenses/certifications: Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training
• Physical demands & working conditions:
  • Function in a fast‑paced, retail environment, performing detailed and precise tasks
  • Work with customers, staying attentive to their needs
  • Constantly reach at waist, grasp
  • Frequently stand, walk, stoop
  • Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
  • Occasionally exposed to wet, cold, hot conditions, loud noise
  • Ability to lift 55 lbs, and manage in excess of 65 lbs
  • Definitions: Constantly: 5.5+ hours per 8‑hour day; Frequently: 2.5‑5.5 hours per 8‑hour day; Occasionally: 0‑2.5 hours