Austin 17 (Hwy 183/Braker) Deli - Cheese Shop Spec - Full Time

Responsibilities

As a Cheese Shop Specialist, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh cheese on a daily basis while maintaining all food safety and sanitation standards. You'll continue to grow your knowledge of specialty cheeses from around the world.

Customer Service / Sales

• Provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Uses suggestive selling techniques and advanced product knowledge to meet customer needs and build sales
• Works with Deli Manager to develop sales goals and track against them

Food Service

• Prepares, packages, merchandises fresh product effectively
• Slices, makes specialty cuts, packages, labels, rotates, and culls products for poor quality
• Assists in technical areas as needed (e.g., basic set-up and clean-up processes)

Food Safety

• Cleans and sanitizes display cases
• Operates / maintains equipment properly
• Complies with H-E-B food safety and sanitation standards, and department / Store operating procedures

Qualifications

Age Requirement

18+

Work Experience

6+ months of experience in cheese sales

Required Knowledge, Skills & Abilities

• Advanced knowledge of top cheese families and selections, and the cheese-making process
• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
• Strong customer service skills
• Communication and interpersonal skills
• Reading and writing skills
• Planning and organizing skills

Education

HS Diploma or GED or equivalent

Licenses & Certifications

Completion of Company Orientation, and food safety and sanitation training upon hire

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment, in detailed and precise tasks
• Work with customers, staying attentive to their needs

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.