Austin 25 (Parmer/IH35) Deli - Lead - Full time

About the role

As an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department, while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work, and training / developing Partners.

Key responsibilities

Store Lead Operations / Training:

• May serve as backup to Department Manager and typically works opposite shift to Manager
• May help prepare department work schedules
• Carries out supervisory responsibilities in accordance with policies and applicable laws
• Assists with inventory control; loads, unloads, and moves product
• Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
• Assists in all technical areas, as needed
• Performs Representative / Specialist duties frequently

Customer Service / Sales:

• Provides / coaches on superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
• Merchandises products effectively

Food Safety:

• Slices, packages, labels, rotates, and culls products for poor quality
• Complies with department / Store operating procedures
• Cleans / sanitizes sales floor, display cases, prep areas, and equipment

Department-specific responsibilities

Bakery:

• Ensures / oversees effective production planning and execution of supporting processes
• Assists in all technical areas as needed (e.g., baking, frying, and decorating)
• Culls bakery products for poor quality, expiration dates
• Writes on cakes with icing per personalized customer requests
• Stores with more than one Bakery Lead: Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either cake / tortilla production or scratch / baking / wrapping as applicable by Store

Beauty:

• Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeup

Deli:

• May oversee a specific area of the business: Service Case, Production, Cheese Shop or Catering
• Assists with inventory control, including planning portion of Fresh Production Planner (FPP); follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete
• Assists with ordering and event order management (EOMs)
• Assists with training on new systems, tools, processes, and product roll-outs; follows up with Partners as needed to reinforce or retrain
• Stores with more than one Deli Lead: Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either back of the house or front of the house Deli operations as applicable by Store

Prepared Foods:

• Serves / packages products at customer's request
• Educates customers on preparation / reheating instructions of prepared foods
• Prepackages condiments (sauces, dressings) for prepared food items
• Cuts, slices, dices, chops, food in preparation for chef

Produce:

• Lead (department): Performs lead responsibilities for the department and may serve as backup to Produce Manager
• Lead (in-store production): Serves as dedicated lead over the in-store production work & Production Partners; spends majority of time with processing team engaged in Daily Sequence of Tasks

Texas Backyard:

• Strong knowledge of nursery field
• Strong knowledge of plant and chemical recommendations
• Ability to complete Texas Nursery & Landscape Association training (H-E-B internal training)
• Keeps up with current nursery field-related trends

Requirements

• Age: 18+
• Associate's degree (AA), or equivalent from two-year college or technical school, or 6+ months of related experience and / or training, or combination of equivalent education / training
• Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training
• Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment
• Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals)
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or Partners
• Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Communication and interpersonal skills