Austin 15 (Lamar/Rundberg) Deli - Lead - Full time

About the role

The H-E-B Store Department Lead is responsible for leading a well-stocked, well-maintained department, providing superior customer service, and performing supervisory responsibilities.

Responsibilities

• Store Lead Operations / Training: May serve as backup to Department Manager and typically works opposite shift to Manager. Helps prepare department work schedules.
• Serves as backup to Department Manager and typically works opposite shift to Manager.
• Assists with inventory control; loads, unloads, and moves product.
• Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution.
• Assists in all technical areas, as needed.
• Performs Representative / Specialist duties frequently.

Customer Service / Sales

• Provides / coaches on superior customer service.
• Takes orders from customers by telephone or in person.
• Answers customer questions regarding products; assists them with selections.
• Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales.
• Merges products effectively.

Food Safety

• Slices, packages, labels, rotates, and culls products for poor quality.
• Complies with department / Store operating procedures.
• Cleans / sanitizes sales floor, display cases, prep areas, and equipment.

Department-Specific Responsibilities / Pre-requisites

• Bakery: Ensures / oversees effective production planning and execution of supporting processes. Assists in all technical areas as needed (e.g., baking, frying, and decorating).
• Beauty: Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeup.
• Deli: May oversee a specific area of the business: Service Case, Production, Cheese Shop or Catering. Assists with inventory control, including planning portion of Fresh Production Planner (FPP); follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete. Assists with ordering and event order management (EOMs). Assists with training on new systems, tools, processes, and product roll-outs; follows up with Partners as needed to reinforce or retrain.
• Prepared Foods: Serves / packages products at customer's request. Educates customers on preparation / reheating instructions of prepared foods. Preparchives condiments (sauces, dressings) for prepared food items. Cuts, slices, dices, chops, food in preparation for chef.
• Produce: Lead (department) Performs lead responsibilities for the department and may serve as backup to Produce Manager Lead (in-store production). Services / packages products at customer's request. Educates customers on preparation / reheating instructions of prepared foods. Preparchives condiments (sauces, dressings) for prepared food items. Cuts, slices, dices, chops, food in preparation for chef.
• Texas Backyard: Strong knowledge of nursery field. Strong knowledge of plant and chemical recommendations. Ability to complete Texas Nursery & Landscape Association training (H-E-B internal training). Keeps up with current nursery field-related trends.

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: Knowledge/Skills/Abilities: Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment. Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals). Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or Partners. Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Communication and interpersonal skills.
• Education: Associate's degree (AA), or equivalent from two-year college or technical school or 6+ months of related experience and / or training, or combination of equivalent education / training.
• Licenses/Certifications: Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training.
• Physical Demands & Working Conditions: Function in a fast-paced, retail environment, in detailed and precise tasks. Work with Customers, staying attentive to their needs. Perform the following, based on your Department?