Jobs · OTHR · Texas

Austin 25 (Parmer/IH35) Dairy - Customer Service Rep - Part time

H-E-B · Austin, TX · 6 days ago
On-siteOTHRPart-time
The user wants me to reformat a job posting into clean semantic HTML. I need to follow the rules carefully: 1. Use

for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule) 2. Use
  • for lists,

    for prose 3. Do NOT repeat job title as heading 4. Do NOT put Job ID/requisition numbers as headings 5. Preserve ALL substantive information 6. Remove boilerplate (cookie/navigation/legal/EEO/scam-warning) 7. Include section ONLY when posting has real specific content 8. Never emit heading followed by filler/placeholder text 9. Never create Pay/Schedule/Benefits sections unless posting actually states them 10. Output ONLY HTML fragment - no /, no markdown code fences Looking at the content provided: - There's a "Job Summary" section - "Key Responsibilities & Essential Functions" with multiple subsections (Stocking, Customer Service, Sales, Food Safety/Sanitation, Additional Department-Specific Responsibilities) - "Qualifications & Key Requirements" with Age Requirement, Work Experience, Knowledge/Skills/Abilities, Education, Licenses/Certifications - "Physical Demands & Working Conditions" with department-specific details - Some boilerplate at the end about "responsibilities outlined above describe general nature..." and "Last revised: 6/1/2019" I need to structure this into appropriate sections. Let me think about the sections: 1. About the role (Job Summary) 2. Responsibilities (Key Responsibilities & Essential Functions) 3. Requirements/Qualifications (Qualifications & Key Requirements) 4. Physical Demands & Working Conditions (this is specific content) I should not create Pay, Schedule, Benefits sections as they're not mentioned. Let me organize the content: **About the role** - Job Summary paragraph **Responsibilities** - This has multiple categories. I'll use sub-lists or separate lists for each category. The posting has: - Stocking (multiple bullet points) - Customer Service (multiple bullet points) - Sales (multiple bullet points) - Food Safety / Sanitation (multiple bullet points) - Additional Department-Specific Responsibilities / Pre-requisites (with sub-departments: Beauty, Drugstore/General Merchandise, Grocery, Texas Backyard, Entertainment) I should preserve all these details. I'll use nested lists or separate lists with headings. Since the rule says use

    for section headings, but these are sub-sections within Responsibilities. I could use

    but the rule only mentions

    . I'll use

    for main sections and maybe or

    for sub-sections within lists, or just include them as list items with bold text. Actually, looking at the rules: "use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". It doesn't forbid other heading levels, but says to use

    for those. I think using

    for sub-sections is fine, but to be safe, I'll use within list items or separate

    before lists. Better approach: For the Responsibilities section, I'll have an

    for Responsibilities, then for each sub-category (Stocking, Customer Service, etc.), I'll use a

    Stocking:

    followed by
    • ... or just include the category as a list item with bold text and then nested list. But nested lists are valid HTML. I'll do:

      Responsibilities

      Stocking

      • ...

      Customer Service

      • ...
      etc. **Requirements/Qualifications** - The heading "Qualifications & Key Requirements" includes Age Requirement, Work Experience, Knowledge/Skills/Abilities, Education, Licenses/Certifications. I'll make this a "Qualifications" section (or "Requirements"). The rule mentions both "Requirements" and "Qualifications" as possible headings. I'll use "Qualifications" as the heading. **Physical Demands & Working Conditions** - This is a distinct section with department-specific details. I'll include it as a section. Now, the boilerplate at the end: "The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations." This is standard boilerplate, but it's part of the responsibilities description. I could include it as a paragraph in Responsibilities or at the end. The rule says "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate". This is legal/HR boilerplate. I think I should remove it. Also "Last revised: 6/1/2019" - metadata, drop it. Now, let's write the HTML. I'll start with:

      About the role

      As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

      Responsibilities

      Stocking

      • Stocks and rotates items as needed
      • Assists with inventory control; loads, unloads, and moves product
      • Organizes, cleans, and prepares back area for the night crew and incoming trucks
      • Organizes merchandise on pallets to make the department presentable to the public
      • Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
      • Maintains standards in shrink, safety, inventory control, and sanitation
      • Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
      • Builds, stocks, maintains, and takes down store displays
      • Performs the duties of Customer Service Assistant as needed

      Customer Service

      • Provides superior customer service
      • Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise

      Sales

      • Merchandises product effectively
      • Uses suggestive selling techniques to meet customer needs and build department sales

      Food Safety / Sanitation

      • Cleans and sanitizes sales floor, display cases, prep areas, and equipment
      • Properly handles and maintains the operation of all equipment
      • Complies with departmental SOPs and store operating procedures

      Additional Department-Specific Responsibilities / Pre-requisites

      • Beauty: Knowledge of beauty and cosmetic aids
      • Drugstore / General Merchandise: Prepares tags and signs as needed
      • Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks; Prepares tags and signs as needed
      • Texas Backyard: Passion for outdoors; Ability to complete Green Thumb training (H-E-B internal training)
      • Entertainment: Knowledge in the audio / video field; Knowledge of specialty products, movies, music, electronics, and video games

      Qualifications

      Age Requirement: 18+

      Work Experience: Not specified (but knowledge/skills/abilities listed)

      Knowledge/Skills/Abilities:

      • Strong customer service skills (Required)
      • Communication and interpersonal skills (Required)
      • Reading and writing skills (Required)
      • Planning and organizing skills (Required)

      Education: HS Diploma or GED (or equivalent) (Required)

      Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire

      Physical Demands & Working Conditions

      Function in a fast-paced, retail environment, in detailed and precise tasks. Work with Customers, staying attentive to their needs.

      Physical demands vary by department:

      Beauty:

      • Constantly: reach at waist, grasp
      • Frequently: stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements
      • Occasionally: sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms
      • Occasionally be exposed to cold, loud noise, and wet conditions
      • Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs

      Drugstore / General Merchandise:

      • Constantly: reach at waist, pivot, grasp
      • Frequently: stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wrists
      • Occasionally: sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
      • Occasionally be exposed to cold, loud noise, and wet conditions
      • Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs

      Grocery:

      • Constantly: reach at waist, pivot, grasp
      • Frequently: stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar/ radial deviation, extend and flex wrists
      • Frequently be exposed to cold conditions
      • Occasionally: sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
      • Occasionally be exposed to loud noise, and wet conditions
      • Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs

      Texas Backyard:

      • Constantly: reach at waist, grasp
      • Frequently: stand, walk
      • Occasionally: reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements
      • Occasionally be exposed to wet conditions and loud noise
      • Frequently be exposed to ambient temperatures
      • Demonstrate the ability to lift 65 lbs, and

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