Austin 07 (Wells Branch) Dairy - Customer Service Rep - Part time

Responsibilities

• Stock and rotate items as needed
• Assist with inventory control; load, unload, and move product
• Organize, clean, and prepare back area for the night crew and incoming trucks
• Organize merchandise on pallets to make the department presentable to the public
• Ensure integrity of shelf tags and signage in department; may create or prepare signage as needed
• Maintain standards in shrink, safety, inventory control, and sanitation
• Check shipments for out-of-date and damaged product to ensure freshness and quality
• Build, stock, maintain, and take down store displays
• Perform the duties of Customer Service Assistant as needed
• Provide superior customer service
• Answer customer questions regarding products and assist them with selections; help customers locate store merchandise
• Merchandise product effectively and use suggestive selling techniques to meet customer needs and build department sales
• Clean and sanitize sales floor, display cases, prep areas, and equipment
• Properly handle and maintain the operation of all equipment
• Comply with departmental SOPs and store operating procedures

Beauty Department-Specific Responsibilities

• Apply knowledge of beauty and cosmetic aids

Grocery Department-Specific Responsibilities

• Organize, clean, and prepare back area for the night crew and incoming trucks
• Prepare tags and signs as needed

Texas Backyard Department-Specific Responsibilities

• Demonstrate passion for outdoors
• Ability to complete Green Thumb training (H-E-B internal training)

Entertainment Department-Specific Responsibilities

• Apply knowledge in the audio/video field
• Knowledge of specialty products, movies, music, electronics, and video games

Qualifications

• Must be at least 18 years old
• High school diploma or GED (or equivalent)
• Completion of Company Orientation and Safety Training upon hire

Knowledge, Skills, and Abilities

• Strong customer service skills
• Effective communication and interpersonal skills
• Proficient reading and writing skills
• Strong planning and organizing skills

Physical Demands & Working Conditions

Function in a fast-paced, retail environment, performing detailed and precise tasks while staying attentive to customer needs.

Beauty Department Physical Demands

• Constantly: reach at waist, grasp
• Frequently: stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements
• Occasionally: sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push/pull with arms
• Occasional exposure to cold, loud noise, and wet conditions
• Ability to lift 30 lbs and manage in excess of 30 lbs

Drugstore / General Merchandise Department Physical Demands

• Constantly: reach at waist, pivot, grasp
• Frequently: stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists
• Occasionally: sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
• Occasional exposure to cold, loud noise, and wet conditions
• Ability to lift 55 lbs and manage in excess of 65 lbs

Grocery Department Physical Demands

• Constantly: reach at waist, pivot, grasp
• Frequently: stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists
• Frequent exposure to cold conditions
• Occasionally: sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
• Occasional exposure to loud noise and wet conditions
• Ability to lift 65 lbs and manage in excess of 135 lbs

Texas Backyard Department Physical Demands

• Constantly: reach at waist, grasp
• Frequently: stand, walk
• Occasionally: reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Occasional exposure to wet conditions and loud noise
• Frequent exposure to ambient temperatures
• Ability to lift 65 lbs and manage in excess of 65 lbs

Healthy Living Department Physical Demands

• Constantly: stand, reach at shoulder, reach at waist, pivot, grasp, pinch
• Frequently: walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion
• Occasionally: bend, crawl, climb stairs, twist, push/pull with arms, perform fine motor movements
• Occasional exposure to cold, loud noise, and wet conditions
• Ability to lift 50 lbs and manage in excess of 50 lbs