Austin 14 (Hwy 183/Whitestone) Dairy - Customer Service Rep - Part time

About the Role

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while delivering superior customer service. This role involves stocking and rotating products, maintaining department and safety standards, and assisting customers with their needs.

Responsibilities

• Stock and rotate items as needed, ensuring product freshness and quality.
• Assist with inventory control, including loading, unloading, and moving product.
• Organize, clean, and prepare the back area for the night crew and incoming trucks.
• Organize merchandise on pallets to present the department professionally to the public.
• Ensure the integrity of shelf tags and signage; create or prepare signage as needed.
• Maintain standards in shrink, safety, inventory control, and sanitation.
• Check shipments for out-of-date or damaged products.
• Build, stock, maintain, and take down store displays.
• Provide superior customer service, answer questions, and assist customers with selections.
• Help customers locate store merchandise.
• Merchandise products effectively using suggestive selling techniques to meet customer needs and build department sales.
• Clean and sanitize the sales floor, display cases, prep areas, and equipment.
• Properly handle and maintain the operation of all equipment.
• Comply with departmental SOPs and store operating procedures.

Department-Specific Responsibilities

• Beauty: Knowledge of beauty and cosmetic aids.
• Drugstore / General Merchandise: Prepare tags and signs as needed.
• Grocery: Organize, clean, and prepare the back area for the night crew and incoming trucks; prepare tags and signs as needed.
• Texas Backyard: Passion for the outdoors; ability to complete Green Thumb training (H-E-B internal training).
• Entertainment: Knowledge in the audio/video field, including specialty products, movies, music, electronics, and video games.

Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor.

Requirements

• High school diploma or GED (or equivalent).
• Completion of company orientation and safety training upon hire.
• Strong customer service, communication, and interpersonal skills.
• Reading, writing, planning, and organizing skills.

Physical Demands & Working Conditions

This role functions in a fast-paced retail environment with detailed and precise tasks. Physical demands vary by department:

• Beauty:
  • Constantly: Reach at waist, grasp.
  • Frequently: Stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements.
  • Occasionally: Sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push/pull with arms.
  • Occasional exposure to cold, loud noise, and wet conditions.
  • Ability to lift 30 lbs and manage in excess of 30 lbs.
• Drugstore / General Merchandise:
  • Constantly: Reach at waist, pivot, grasp.
  • Frequently: Stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists.
  • Occasionally: Sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist.
  • Occasional exposure to cold, loud noise, and wet conditions.
  • Ability to lift 55 lbs and manage in excess of 65 lbs.
• Grocery:
  • Constantly: Reach at waist, pivot, grasp.
  • Frequently: Stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists.
  • Frequent exposure to cold conditions.
  • Occasionally: Sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist.
  • Occasional exposure to loud noise and wet conditions.
  • Ability to lift 65 lbs and manage in excess of 135 lbs.
• Texas Backyard:
  • Constantly: Reach at waist, grasp.
  • Frequently: Stand, walk.
  • Occasionally: Reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladders, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasional exposure to wet conditions and loud noise.
  • Frequent exposure to ambient temperatures.
  • Ability to lift 65 lbs and manage in excess of 65 lbs.
• Healthy Living:
  • Constantly: Stand, reach at shoulder, reach at waist, pivot, grasp, pinch.
  • Frequently: Walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion.
  • Occasionally: Bend, crawl, climb stairs, twist, push/pull with arms, perform fine motor movements.
  • Occasional exposure to cold, loud noise, and wet conditions.
  • Ability to lift 50 lbs and manage in excess of 50 lbs.

Frequency definitions: Constantly = 5.5+ hours per 8-hour day; Frequently = 2.5–5.5 hours per 8-hour day; Occasionally = 0–2.5 hours per 8-hour day.

Partners must never lift beyond their own safe limit. If an item is too heavy, break it down into manageable components or ask for assistance.