Austin 12 (Riverside/S Pleasant) Dairy - Overnight Customer Service Rep - Part time

Responsibilities

• Stocking: Stock and rotate items as needed; assist with inventory control; load, unload, and move product; organize, clean, and prepare the back area for the night crew and incoming trucks; organize merchandise on pallets; ensure integrity of shelf tags and signage; create or prepare signage as needed; maintain standards in shrink, safety, inventory control, and sanitation; check shipments for out-of-date and damaged product; build, stock, maintain, and take down store displays; perform duties of Customer Service Assistant as needed.
• Customer Service: Provide superior customer service; answer customer questions regarding products and assist with selections; help customers locate store merchandise.
• Sales: Merchandise product effectively; use suggestive selling techniques to meet customer needs and build department sales.
• Food Safety / Sanitation: Clean and sanitize sales floor, display cases, prep areas, and equipment; properly handle and maintain the operation of all equipment; comply with departmental SOPs and store operating procedures.
• Additional Department-Specific Responsibilities:
  • Beauty: Knowledge of beauty and cosmetic aids.
  • Drugstore / General Merchandise: Prepare tags and signs as needed.
  • Grocery: Organize, clean, and prepare back area for the night crew and incoming trucks; prepare tags and signs as needed.
  • Texas Backyard: Passion for outdoors; ability to complete Green Thumb training (H-E-B internal training).
  • Entertainment: Knowledge in the audio/video field; knowledge of specialty products, movies, music, electronics, and video games.

Qualifications

• Age Requirement: 18+
• Education: High school diploma or GED (or equivalent)
• Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire
• Knowledge/Skills/Abilities:
  • Strong customer service skills
  • Communication and interpersonal skills
  • Reading and writing skills
  • Planning and organizing skills

Physical Demands & Working Conditions

Function in a fast-paced, retail environment while performing detailed and precise tasks. Work with customers, staying attentive to their needs. Physical demands vary by department:

• Beauty:
  • Constantly: reach at waist, grasp
  • Frequently: stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements
  • Occasionally: sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push/pull with arms
  • Occasionally exposed to: cold, loud noise, wet conditions
  • Ability to lift 30 lbs and manage in excess of 30 lbs
• Drugstore / General Merchandise:
  • Constantly: reach at waist, pivot, grasp
  • Frequently: stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists
  • Occasionally: sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
  • Occasionally exposed to: cold, loud noise, wet conditions
  • Ability to lift 55 lbs and manage in excess of 65 lbs
• Grocery:
  • Constantly: reach at waist, pivot, grasp
  • Frequently: stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists
  • Frequently exposed to: cold conditions
  • Occasionally: sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
  • Occasionally exposed to: loud noise, wet conditions
  • Ability to lift 65 lbs and manage in excess of 135 lbs
• Texas Backyard:
  • Constantly: reach at waist, grasp
  • Frequently: stand, walk
  • Occasionally: reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push/pull with arms, pinch, perform fine motor movements
  • Occasionally exposed to: wet conditions, loud noise
  • Frequently exposed to: ambient temperatures
  • Ability to lift 65 lbs and manage in excess of 65 lbs
• Healthy Living:
  • Constantly: stand, reach at shoulder, reach at waist, pivot, grasp, pinch
  • Frequently: walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion
  • Occasionally: bend, crawl, climb stairs, twist, push/pull with arms, perform fine motor movements
  • Occasionally exposed to: cold, loud noise, wet conditions
  • Ability to lift 50 lbs and manage in excess of 50 lbs

Measurements are generally defined as: Constantly – 5.5+ hours per 8-hour day; Frequently – 2.5–5.5 hours per 8-hour day; Occasionally – 0–2.5 hours per 8-hour day. Partners must never lift beyond their own safe lifting limit. If an item is too heavy, Partners must break it down into lighter components or ask for assistance.