Austin 02 (IH35/William Cannon) Seafood - Lead - Full time

About the role

As an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department while providing superior customer service. You'll also perform supervisory responsibilities such as scheduling work and training and developing Partners.

Responsibilities

Store Lead Operations / Training

• May serve as backup to Department Manager and typically works opposite shift to Manager
• May help prepare department work schedules
• Carries out supervisory responsibilities in accordance with policies and applicable laws
• Assists with inventory control; loads, unloads, and moves product
• Trains Partners; directs work; addresses complaints; resolves issues; builds and follows up on production plans and their execution
• Assists in all technical areas as needed
• Performs Representative / Specialist duties frequently

Customer Service / Sales

• Provides and coaches on superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
• Merchandises products effectively

Food Safety

• Slices, packages, labels, rotates, and culls products for poor quality
• Complies with department and Store operating procedures
• Cleans and sanitizes sales floor, display cases, prep areas, and equipment

Additional Department-Specific Responsibilities

Bakery

• Ensures and oversees effective production planning and execution of supporting processes
• Assists in all technical areas as needed (e.g., baking, frying, and decorating)
• Culls bakery products for poor quality and expiration dates
• Writes on cakes with icing per personalized customer requests
• In stores with more than one Bakery Lead: serves as dedicated Lead for assigned Partners, processes, and responsibilities in either cake/tortilla production or scratch/baking/wrapping as applicable by Store

Beauty

• Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeup

Deli

• May oversee a specific area of the business: Service Case, Production, Cheese Shop, or Catering
• Assists with inventory control, including planning portion of Fresh Production Planner (FPP); follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete
• Assists with ordering and event order management (EOMs)
• Assists with training on new systems, tools, processes, and product roll-outs; follows up with Partners as needed to reinforce or retrain
• In stores with more than one Deli Lead: serves as dedicated Lead for assigned Partners, processes, and responsibilities in either back of the house or front of the house Deli operations as applicable by Store

Prepared Foods

• Serves and packages products at customer's request
• Educates customers on preparation and reheating instructions of prepared foods
• Prepackages condiments (sauces, dressings) for prepared food items
• Cuts, slices, dices, and chops food in preparation for chef

Produce

• Lead (department): Performs lead responsibilities for the department and may serve as backup to Produce Manager
• Lead (in-store production): Serves as dedicated lead over the in-store production work and Production Partners; spends majority of time with processing team engaged in Daily Sequence of Tasks

Texas Backyard

• Strong knowledge of nursery field
• Strong knowledge of plant and chemical recommendations
• Ability to complete Texas Nursery & Landscape Association training (H-E-B internal training)
• Keeps up with current nursery field-related trends

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Requirements

Age Requirement

18+

Work Experience

6+ months of related experience and/or training, or combination of equivalent education/training

Knowledge, Skills & Abilities

• Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment
• Ability to read and interpret documents (e.g., safety rules, operating/maintenance instructions, production planners, procedure manuals)
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or Partners
• Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Communication and interpersonal skills

Education

Associate's degree (AA), or equivalent from two-year college or technical school, or 6+ months of related experience and/or training, or combination of equivalent education/training

Licenses & Certifications

• Completion of Company Orientation
• Food safety and sanitation training
• eCommerce Online Ordering training

Physical Demands & Working Conditions

Function in a fast-paced retail environment, in detailed and precise tasks. Work with Customers, staying attentive to their needs. Physical demands vary by department:

Bakery

• Constantly: reach at waist, grasp
• Frequently: stand, walk, reach at shoulder, bend
• Occasionally: sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder abduction
• Occasionally exposed to: wet, cold, hot conditions, loud noise
• Lift 50 lbs, manage in excess of 70 lbs

Beauty / Drugstore / General Merchandise

• Constantly: reach at waist, grasp
• Frequently: stand, walk
• Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Occasionally exposed to: wet conditions, loud noise, ambient temperatures
• Cosmetics: Lift 45 lbs, manage in excess of 45 lbs
• Drugstore: Lift 15 lbs, manage in excess of 15 lbs
• General Merchandise: Lift 50 lbs, manage in excess of 45 lbs

Dairy / Frozen / Grocery

• Constantly: reach at waist, grasp
• Frequently: stand, walk
• Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Occasionally exposed to: wet, cold conditions, loud noise
• Dairy: Lift 40 lbs, manage in excess of 85 lbs
• Frozen: Lift 60 lbs, manage in excess of 75 lbs
• Grocery: Lift 50 lbs, manage in excess of 80 lbs

Deli

• Constantly: reach at waist, grasp
• Frequently: stand, walk, stoop
• Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements