Austin 29 (Westlake) Seafood - Lead - Full time

Responsibilities

Job Summary: As an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department, while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work, and training / developing Partners. Key Responsibilities & Essential Functions Store Lead Operations / Training: May serve as backup to Department Manager and typically works opposite shift to ManagerMay help prepare department work schedulesCarries out supervisory responsibilities in accordance with policies and applicable lawsAssists with inventory control; loads, unloads, and moves productTrains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their executionAssists in all technical areas, as neededPerforms Representative / Specialist duties frequently Customer Service / Sales Provides / coaches on superior customer serviceTakes orders from customers by telephone or in personAnswers customer questions regarding products; assists them with selectionsUses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department salesMerchandises products effectively Food Safety Slices, packages, labels, rotates, and culls products for poor qualityComplies with department / Store operating proceduresCleans / sanitizes sales floor, display cases, prep areas, and equipment Bakery Additional Department-Specific Responsibilities / Pre-requisites: Ensures / oversees effective production planning and execution of supporting processesAssists in all technical areas as needed (e.g., baking, frying, and decorating)Culls bakery products for poor quality, expiration datesWrites on cakes with icing per personalized customer requestsStores with more than one Bakery LeadServes as dedicated Lead for assigned Partners, processes, and responsibilities in either cake / tortilla production or scratch / baking / wrapping as applicable by Store Beauty Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeup Deli May oversee a specific area of the business: Service Case, Production, Cheese Shop or CateringAssists with inventory control, including planning portion of Fresh Production Planner (FPP) ; follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are completeAssists with ordering and event order management (EOMs)Assists with training on new systems, tools, processes, and product roll-outs; follows up with Partners as needed to reinforce or retrainStores with more than one Deli LeadServes as dedicated Lead for assigned Partners, processes, and responsibilities in either back of the house or front of the house