Houston 38 (Kirkwood) Seafood - Lead - Full time

About the Role

As an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work and training/developing Partners.

Responsibilities

• Store Lead Operations / Training:
  • May serve as backup to Department Manager and typically works opposite shift to Manager
  • Helps prepare department work schedules
  • Carries out supervisory responsibilities in accordance with policies and applicable laws
  • Assists with inventory control; loads, unloads, and moves product
  • Trains Partners; directs work; addresses complaints; resolves issues; builds/follows up on production plans and their execution
  • Assists in all technical areas, as needed
  • Performs Representative/Specialist duties frequently
• Customer Service / Sales:
  • Provides/coaches on superior customer service
  • Takes orders from customers by telephone or in person
  • Answers customer questions regarding products; assists them with selections
  • Uses suggestive selling techniques and advanced product knowledge to meet customer needs and build department sales
  • Merchandises products effectively
• Food Safety:
  • Slices, packages, labels, rotates, and culls products for poor quality
  • Complies with department/Store operating procedures
  • Cleans/sanitizes sales floor, display cases, prep areas, and equipment
• Bakery (Additional Department-Specific Responsibilities):
  • Ensures/oversees effective production planning and execution of supporting processes
  • Assists in all technical areas as needed (e.g., baking, frying, and decorating)
  • Culls bakery products for poor quality, expiration dates
  • Writes on cakes with icing per personalized customer requests
  • In stores with more than one Bakery Lead, serves as dedicated Lead for assigned Partners, processes, and responsibilities in either cake/tortilla production or scratch/baking/wrapping
• Beauty (Additional Department-Specific Responsibilities):
  • Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeup
• Deli (Additional Department-Specific Responsibilities):
  • May oversee a specific area of the business: Service Case, Production, Cheese Shop, or Catering
  • Assists with inventory control, including planning portion of Fresh Production Planner (FPP); follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete
  • Assists with ordering and event order management (EOMs)
  • Assists with training on new systems, tools, processes, and product roll-outs; follows up with Partners as needed to reinforce or retrain
  • In stores with more than one Deli Lead, serves as dedicated Lead for assigned Partners, processes, and responsibilities in either back of the house or front of the house Deli operations
• Prepared Foods (Additional Department-Specific Responsibilities):
  • Serves/packages products at customer's request
  • Educates customers on preparation/reheating instructions of prepared foods
  • Prepackages condiments (sauces, dressings) for prepared food items
  • Cuts, slices, dices, chops food in preparation for chef
• Produce (Additional Department-Specific Responsibilities):
  • Performs lead responsibilities for the department and may serve as backup to Produce Manager
  • In-store production: Serves as dedicated lead over the in-store production work & Production Partners; spends majority of time with processing team engaged in Daily Sequence of Tasks
• Texas Backyard (Additional Department-Specific Responsibilities):
  • Strong knowledge of nursery field
  • Strong knowledge of plant and chemical recommendations
  • Ability to complete Texas Nursery & Landscape Association training (H-E-B internal training)
  • Keeps up with current nursery field-related trends

Requirements

• 18+ years of age
• Work Experience:
  • Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment
  • Ability to read and interpret documents (e.g., safety rules, operating/maintenance instructions, production planners, procedure manuals)
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or Partners
  • Ability to apply common sense/understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations
  • Strong communication and interpersonal skills
• Education:
  • Associate's degree (AA), or equivalent from two-year college or technical school, or 6+ months of related experience and/or training, or combination of equivalent education/training
• Licenses/Certifications:
  • Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training

Physical Demands & Working Conditions

The physical demands described here are representative of those a Partner must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Bakery:
  • Constantly: reach at waist, grasp
  • Frequently: stand, walk, reach at shoulder, bend
  • Occasionally: sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder abduction
  • Occasionally exposed to wet, cold, hot conditions, loud noise
  • Ability to lift 50 lbs, and manage in excess of 70 lbs
• Beauty / Drugstore / General Merchandise:
  • Constantly: reach at waist, grasp
  • Frequently: stand, walk
  • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
  • Occasionally exposed to wet conditions, loud noise, ambient temperatures
  • Cosmetics: Ability to lift 45 lbs, and manage in excess of 45 lbs
  • Drugstore: Ability to lift 15 lbs, and manage in excess of 15 lbs
  • General Merchandise: Ability to lift 50 lbs, and manage in excess of 45 lbs
• Dairy / Frozen / Grocery:
  • Constantly: reach at waist, grasp
  • Frequently: stand, walk
  • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
  • Occasionally exposed to wet, cold conditions, loud noise
  • Dairy: Ability to lift 40 lbs, and manage in excess of 85 lbs
  • Frozen: Ability to lift 60 lbs, and manage in excess of 75 lbs
  • Grocery: Ability to lift 50 lbs, and manage in excess of 80 lbs
• Deli:
  • Constantly: reach at waist, grasp
  • Frequently: stand, walk, stoop
  • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
  • Occasionally exposed to wet, cold, hot conditions, loud noise
  • Ability to lift 55 lbs, and manage in excess of 65 lbs
• Entertainment / Nature's Harvest:
  • Constantly: reach at waist, grasp
  • Frequently: stand, walk
  • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
  • Occasionally exposed to loud noise
  • Entertainment: Ability to lift 45 lbs, and manage in excess of 55 lbs
  • Nature's Harvest: Ability to lift 60 lbs, and manage in excess of 55 lbs
• Floral:
  • Constantly: reach at waist, grasp
  • Frequently: stand, walk; exposed to cold conditions
  • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
  • Occasionally exposed to wet, cold, hot conditions, loud noise