Allen Seafood - Lead - Full time

Responsibilities

Job Summary: As an H‑E‑B Store Department Lead, you’ll lead a well‑stocked, well‑maintained department while providing superior customer service. You’ll also perform supervisory responsibilities such as scheduling work and training/developing Partners.

• Store Lead Operations / Training
  • May serve as backup to the Department Manager and typically works opposite shift to the Manager.
  • May help prepare department work schedules.
  • Carries out supervisory responsibilities in accordance with policies and applicable laws.
  • Assists with inventory control; loads, unloads, and moves product.
  • Trains Partners; directs work; addresses complaints; resolves issues; builds/follows up on production plans and their execution.
  • Assists in all technical areas, as needed.
  • Performs Representative / Specialist duties frequently.
• Customer Service / Sales
  • Provides/coaches on superior customer service.
  • Takes orders from customers by telephone or in person.
  • Answers customer questions regarding products; assists them with selections.
  • Uses suggestive selling techniques and advanced product knowledge to meet customer needs and build department sales.
• Food Safety
  • Slices, packages, labels, rotates, and culls products for poor quality.
  • Complies with department/store operating procedures.
  • Cleans/sanitizes sales floor, display cases, prep areas, and equipment.
• Bakery – Additional Department‑Specific Responsibilities / Pre‑requisites
  • Ensures/oversees effective production planning and execution of supporting processes.
  • Assists in technical areas such as baking, frying, and decorating.
  • Culls bakery products for poor quality or expiration dates.
  • Writes on cakes with icing per personalized customer requests.
  • In stores with more than one Bakery Lead, serves as dedicated Lead for assigned Partners, processes, and responsibilities in either cake/tortilla production or scratch/baking/wrapping as applicable.
• Beauty
  • Applies advanced knowledge of current trends in hair care, skin care, and makeup.
• Deli – Department‑Specific Responsibilities
  • May oversee a specific area of the business: Service Case, Production, Cheese Shop, or Catering.
  • Assists with inventory control, including planning portion of Fresh Production Planner (FPP); follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete.
  • Assists with ordering and event order management (EOMs).
  • Assists with training on new systems, tools, processes, and product roll‑outs; follows up with Partners as needed to reinforce or retrain.
  • In stores with more than one Deli Lead, serves as dedicated Lead for assigned Partners, processes, and responsibilities in either back‑of‑the‑house or front‑of‑the‑house Deli operations as applicable.
• Prepared Foods
  • Serves/ packages products at customers’ request.
  • Educates customers on preparation/reheating instructions of prepared foods.
  • Pre‑packages condiments (sauces, dressings) for prepared food items.
  • Cuts, slices, dices, chops food in preparation for chef.
• Produce Lead (department)
  • Performs lead responsibilities for the department and may serve as backup to the Produce Manager.
• Lead (in‑store production)
  • Serves as dedicated lead over the in‑store production work & Production Partners.
  • Spends majority of time with processing team engaged in Daily Sequence of Tasks.
• Texas Backyard
  • Strong knowledge of nursery field.
  • Strong knowledge of plant and chemical recommendations.
  • Ability to complete Texas Nursery & Landscape Association training (H‑E‑B internal training).
  • Keeps up with current nursery‑field related trends.

Qualifications & Key Requirements

• Age Requirement: 18+
• Knowledge / Skills / Abilities
  • Expert knowledge of department production stations, including quality standards, set‑up, operation, cleaning, and maintenance of all equipment.
  • Ability to read and interpret documents (e.g., safety rules, operating/maintenance instructions, production planners, procedure manuals).
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or Partners.
  • Ability to apply common sense/understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Strong communication and interpersonal skills.
• Work Experience: Expert knowledge of department production stations, quality standards, equipment operation, and related processes.
• Education
  • Associate’s degree (AA) or equivalent from a two‑year college or technical school, or 6+ months of related experience and/or training, or a combination of equivalent education/training.
• Licenses / Certifications
  • Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training.

Physical Demands & Working Conditions

The following descriptions reflect typical physical activities and environmental conditions for each department. “Constantly” = 5.5+ hours per 8‑hour day; “Frequently” = 2.5‑5.5 hours; “Occasionally” = 0‑2.5 hours. Partners must never lift beyond their safe lifting limit.

• Bakery
  • Constantly reach at waist, grasp.
  • Frequently stand, walk, reach at shoulder, bend.
  • Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to wet, cold, hot conditions, loud noise.
  • Demonstrate ability to lift 50 lb and manage in excess of 70 lb.
• Beauty / Drugstore / General Merchandise
  • Constantly reach at waist, grasp.
  • Frequently stand, walk.
  • Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to wet conditions, loud noise, ambient temperatures.
• Cosmetics: Demonstrate ability to lift 45 lb and manage in excess of 45 lb.
• Drugstore: Demonstrate ability to lift 15 lb and manage in excess of 15 lb.
• General Merchandise: Demonstrate ability to lift 50 lb and manage in excess of 45 lb.
• Dairy / Frozen / Grocery
  • Constantly reach at waist, grasp.
  • Frequently stand, walk.
  • Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to wet, cold conditions, loud noise.
• Dairy: Demonstrate ability to lift 40 lb and manage in excess of 85 lb.
• Frozen: Demonstrate ability to lift 60 lb and manage in excess of 75 lb.
• Grocery: Demonstrate ability to lift 50 lb and manage in excess of 80 lb.
• Deli
  • Constantly reach at waist, grasp.
  • Frequently stand, walk, stoop.
  • Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to wet, cold, hot conditions, loud noise.