Audio-Visual Technician

About the role

As an Audio-visual technician at the Metropolitan Washington Airports Authority (MWAA) headquarters (CHQ), your primary role is to understand customers' audio-visual meeting needs, including room requirements, set-up, rehearsal, initiation, and monitoring of assigned meetings. Technicians carry industry and manufacturer knowledge to troubleshoot and quickly identify issues that could potentially interrupt meetings. You must execute assigned tasks and service requests immediately while maintaining a courteous, professional demeanor in a fast-paced environment.

Responsibilities

• Optimize room audio, video, streaming, and broadcast equipment.
• Test and verify equipment function prior to meetings.
• Monitor equipment during meetings.
• Assist participants before and during the meeting.
• Respond to help desk requests promptly.
• Support meeting rehearsals.
• Document performance during meetings.
• Perform post-meeting requests, such as editing and delivering recordings.

Requirements

• In-depth understanding of Zoom and Microsoft Teams video conferencing platforms, including recording, screen sharing, and breakout room features.
• Ability to problem-solve, troubleshoot, and provide solutions for customers in a fast-paced environment.
• Proficiency in PC and Apple computer operations, including Microsoft Office.
• Excellent oral, written, and interpersonal skills.
• Self-disciplined with good organizational skills.
• Team player.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance