AUDIO-VISUAL TECHNICIAN

About the role

The LSA Technology Services team partners with students, faculty, staff, and other members of the LSA community to use technology and integrated solutions. We provide a broad range of services and skills to advocate for members of the LSA community and help them achieve their strategic goals.

As an Audio Visual Technician with LSA Technology Services, you will collaborate with instructors and others to operate and resolve issues with a variety of instructional technology and audio-visual equipment. You will process and respond to calls or tickets for audio-visual technical support. You will provide media support for classes, special events, and conferences, which will include videography, video conferencing, video streaming, lecture capture, and projection. You will participate in on-the-job training to gain skills and expertise. This position includes some evening and weekend work. Schedules may be adjusted to accommodate this work. This position is 100% onsite in Ann Arbor, located on the UM Ann Arbor Central Campus.

Core values

• Learn what is important to others
• Seek to understand and be understood
• Be a lifelong explorer
• We do what we say we are going to do
• We've got your back
• Stronger together
• Find joy, daily

Responsibilities

• 15% Technical pre/post preparation for courses and events
• 50% Provide service-oriented, high-quality customer service to faculty, staff, and students; assist with audio/visual and computer technology and media in LSA classrooms and elsewhere. Respond to faculty, staff, and student needs, and collaborate with other Technology Services staff to identify appropriate AV technology solutions for teaching and learning; act as back-up for colleagues.
• 15% Troubleshoot technical issues; use a ticketing system to track operational problems with equipment and facilities; clean and maintain equipment
• 5% Train faculty, staff, and students in the use of LSA classroom facilities, equipment, and new instructional technologies.
• 5% Answer calls, chats, and walk-in questions for audio-visual technical support.
• 5% Use a web-based reservation system to maintain equipment inventory and data collection; work on teams to conduct equipment inventory and classroom maintenance audits; assist colleagues in the evaluation, documentation, and implementation of new technologies
• 5% Partner with colleagues on projects and technologies in team meetings and via electronic communication and social networking software

Required qualifications

• At least two years of live event support experience
• At least two years of experience with and knowledge of operating complex audio-visual and computer-based technologies
• At least two years of experience in operating video and data projector systems and media control systems

Physical requirements

• Move and transport objects such as projectors, screens, monitors, equipment carts, AV racks, and AV podia with weights up to 50lbs (frequency of working with the maximum weight may be up to several times a month)
• Travel between buildings during inclement weather
• Move cart-based equipment between buildings
• Work in enclosed spaces in the vicinity of numerous electronic components
• Navigate in enclosed spaces in the vicinity of numerous electronic components
• Navigate to and from workspaces accessible only by stairs
• Sharply focus projected images close up or from distances up to 200 feet
• Rapid and accurate response to spoken directions from instructors, students, and others