Audio Visual Subject Matter Expert

About the role

Aleknagik Technology, LLC is seeking an experienced Audio Visual Subject Matter Expert (AV SME) to provide expert-level technical support for audiovisual, telecommunications, and IT networking systems supporting a federal government customer.

Responsibilities

• Design, integrate, install, configure, program, test, troubleshoot, and maintain audiovisual systems.
• Support wired, optical, and wireless IT networks and LANs.
• Support Secure Video Teleconferencing Systems (SVTS) at multiple classification levels.
• Provide setup and on-site technical support for virtual meetings, video calls, web conferencing, and streaming events.
• Support TV, Cable Television (CATV), Public Address, digital signage, and video surveillance systems, including cabling and installation.
• Design and configure AV systems utilizing Crestron control systems.
• Program and support Crestron, AMX, and Extron systems and associated software.
• Utilize programming languages including C++, Java, VB.NET, and SQL as required.
• Program and maintain audio DSP systems, including QSC, Biamp, and ClearOne.
• Troubleshoot and install AV systems at customer locations and explain system operations to technical and non-technical users.
• Maintain programming code and client repositories.
• Support secure telecommunications, radio, satellite, cellular, emergency communications, and COMSEC systems as required.
• Travel occasionally to remote locations throughout the United States as needed.

Required Qualifications

• Minimum of 10 years of relevant audiovisual, telecommunications, or related technical experience.
• Expert knowledge of AV system design, integration, installation, programming, testing, and maintenance.
• Strong background in IT networking and telecommunications.
• Experience with Crestron, AMX, and Extron systems.
• Experience with Crestron programming tools, AV Framework, Crestron Toolbox, and networking protocols.
• Experience with NetLinx Studio, TP Design, or other AMX programming software.
• Experience programming audio DSP systems such as QSC, Biamp, and ClearOne.
• Experience supporting secure video conferencing and classified AV environments.
• Strong troubleshooting, technical communication, and customer-support skills.
• Ability to obtain and maintain required government facility access.

Preferred Qualifications

• Bachelor's degree in Information Technology, Audiovisual Technology, Telecommunications, Computer Science, Engineering, or a related technical field.
• Relevant AV certifications such as AVIXA CTS, CTS-I, or CTS-D, Crestron certifications, or equivalent manufacturer certifications.
• Experience supporting the Department of State, DoD, or another federal agency.
• Experience with secure telecommunications, COMSEC, SATCOM, HF ALE, UHF/VHF, GETS, WPS, or TSP systems.

Security and Access Requirements

• Active Top Secret U.S. Government security clearance required.
• Must be eligible for and able to obtain Sensitive Compartmented Information (SCI) access.

Work Environment

This position supports audiovisual and telecommunications systems within secure federal environments and may require on-site support at Department of State facilities. This position is On-Site. Occasional travel to remote locations throughout the United States may be required.