Audio Visual Specialist

Position Summary

The function of the Audio Visual Specialist is to provide setup and operation of small to large-scale audiovisual system configurations in a fast-paced conferencing center environment while ensuring complete customer satisfaction.

Key Responsibilities

• Captures audio/video calls with vendors, other offices and clients
• Operates and supports audiovisual systems
• Consults on, analyzes and configures the proper audiovisual components required for each event
• Manages, maintains and troubleshoots audiovisual equipment and components
• Attends meetings to discuss events and establishes audiovisual needs
• Documents and maintains audiovisual requirements per event
• Performs proficient, accurate and timely setup, operation, and breakdown of audiovisual equipment
• Tracks client support requests and system failures
• Escalates complex issues to advance support service teams and vendors
• Creates, edits and maintains training materials regarding common operations and support issues
• Edits video recordings

Qualifications

• Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment in order to achieve business goals and objectives
• Establishes and maintains productive working relationships with all levels of staff, including attorneys, peers and other departments
• Excellent customer service skills and strives to exceed client expectations
• Strong communication skills, including the use of active listening and the ability to convey information clearly in both written and verbal communication
• Resolves moderately complex issues or suggests alternative solutions
• High School Diploma is required; Associate’s or Bachelor’s Degree preferred; 3+ years of audiovisual experience desired
• Q-SYS Level 1 certification required; Q-SYS Level 2 certification preferred
• Experience with customer service or hospitality experience preferred
• Experience in the following, but not limited to, is highly recommended:
• Audio/Digital audio/playback/record systems
• Video/Digital video/playback/record systems
• Video Wall Management & Calibration
• Video editing software
• Advanced Lighting - Dimming and Lighting Controls
• Power Speakers
• Channeling of microphones
• Wireless, Handheld, Lavaliere Microphones
• Push to Talk Systems
• 4 - 24 Channel Mixers
• Set up of broadcast cameras
• Basic Electrical and Power Distribution
• Dante
• Shure products and software

Technology Proficiency

• Technology Proficiency with Windows-based software and Microsoft Word, Excel and Outlook required
• Extensive knowledge of Video Matrix systems and AV Switchers
• General knowledge of computer hardware, software support and Windows operating system
• Basic understanding of networking devices, cabling and associated troubleshooting

Benefits

We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.