Audio Visual Specialist
About the role
Join the CASCOM G-6 team providing hands-on audiovisual (AV) support across T2COM classrooms and command events. This role ensures reliable classroom technology, seamless presentations, and high-quality audio/visual production, directly supporting Army training and leadership engagements.
Responsibilities
- Provide daily on-site operational and sustainment support for classroom AV systems, including hardware, software, networking, and video tele-training (VTT) systems
- Maintain daily logs of performance tasks, customer requests, system status, and known issues
- Capture and manage sustainment activities using AESMP and T2COM ECP ticketing systems, ensuring tickets are tracked through resolution and closure
- Perform preventive maintenance (PMCS) on classroom AV equipment, including cleaning systems, replacing projector bulbs/filters, and maintaining equipment cabinets
- Troubleshoot and resolve AV system issues, including hardware failures, signal flow problems, and connectivity issues
- Interpret AV wiring diagrams and schematics, and perform basic repairs (e.g., CAT6 cabling)
- Maintain accountability of Government Furnished Equipment (GFE), repair parts, and AV inventory, including tracking usage and reporting
- Manage shipping/receiving, labeling, packaging, and tracking of AV equipment and repair parts
- Support classroom instruction and daily operations, assisting instructors and staff with AV equipment use
- Set up, configure, test, operate, and tear down AV equipment for presentations, ceremonies, conferences, and special events
- Cover live events and adjust audio levels, mixers, filters, and equalizers to ensure high-quality sound and video output
- Support and manage the AV loaner program, including issuing, tracking, and receiving equipment
- Provide training and briefings to users on AV systems and instructional technologies
- Maintain a Common Operating Picture (COP) of all classroom AV systems and their operational status
- Utilize and manage VIAMS or equivalent systems for AV asset and service tracking
- Design and support visual and multimedia products for presentations and events as required
Requirements
- Minimum 3–5+ years of experience supporting audiovisual systems in classroom, enterprise, or event environments
- Experience with: - AV equipment (projectors, displays, sound systems, control systems)
- Video teleconferencing (VTC/VTT) and hybrid classroom technologies
- Signal flow, wiring diagrams, and cabling (e.g., CAT6)
- Experience troubleshooting: - Audio/video quality issues, connectivity, and system performance problems
- Experience supporting: - Live events, presentations, and multi-day conferences
- Familiarity with: - Ticketing systems (AESMP, VIAMS, or similar)
- Inventory and asset management processes
- Strong customer service and communication skills in high-visibility, real-time environments
- Ability to lift, move, and transport AV equipment as required
Qualifications
- Associate’s degree in Audio Visual Technology, Information Technology, or related field
- (OR equivalent combination of education and experience)
- Security+ (IAT II) required
Skills
- Knowledge of AV equipment and technologies
- Experience with VTC/VTT and hybrid classroom technologies
- Ability to troubleshoot AV system issues
- Customer service and communication skills
- Physical ability to handle AV equipment
Benefits
- Flexible work schedule
- Professional development opportunities
- Health and wellness programs
- Employee assistance program
Pay
- $X per hour
- $Y annually
Schedule
- Full-time
- On-site
About nFocus Solutions
nFocus Solutions is dedicated to the development of innovative technologies and intelligent business solutions for the public sector. We are a leading provider of applications, services, and technologies that nonprofit organizations, communities, first responders and government agencies rely on to deliver services to the public at large. Our high-quality data management and analysis software enable our clients to achieve clear, well-defined results that change the world.
Equal Opportunity Employer
We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.