Audio Visual Specialist I

About the role

UT Southwestern (UTSW) Medical Center is seeking an Audio-Visual Support Specialist I with excellent customer service skills and experience with various audio-visual equipment. This position specializes in operating, maintaining, and troubleshooting audiovisual (AV) systems. Responsible for setting up microphones, videoconferencing systems, and control software; troubleshoot AV equipment; train non-technical users; perform preventative maintenance. In this role, you will be responsible for patient education technology support spanning many patient rooms and event/conference spaces in multiple buildings on the UTSW campus and remote teaching and learning. You will be engaged in providing technical support with video conferences, live streaming, live audiovisual events, and ensure presenters are informed of the in-room technology. You will ensure presentation equipment is ready prior to the start of events/presentations, to include providing support for issues prior and during presentations. This position is 100% on campus and may require on-call support during off-hours and/or holidays.

Responsibilities

• Plans and prepares audio-visual teaching aids and methods for use.
• Operates and maintains AV equipment and ensure high-quality delivery of multimedia content.
• Troubleshooting and replacing hardware systems due to failure of technology, including replacing any equipment associated with AV equipment, televisions, cameras, pillow speakers, and more.
• Conference room support for faculty and staff meetings, including training, troubleshooting, and hardware replacement.
• Online conference support for faculty and staff via conference rooms and desktop workstations.
• Performs audiovisual recording of lectures and special events.
• On-call support during off-hours and/or holidays.
• May educate concerning technology provided for health education, video conferencing, entertainment, and basic technology needs.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED
• 3 years of customer facing work experience or basic Audio-Visual troubleshooting experience
• Preferred: 1 year working with Video Conferencing Meeting Support (Teams, Zoom)

Skills

• AV signal flow, videoconferencing platform administration, control system configuration, problem-solving, communication
• Self-motivation with the ability to work effectively in a team environment
• Strong organizational, technical and communication skills
• Flexibility and adaptability in a dynamic environment
• Ability to walk and/or stand for an extended period of time
• Ability to lift 40 lbs. on occasion
• Understanding of Excel to run reports
• Work requires working with internal and external individuals from different disciplines and different levels of training

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare — no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

Physical requirements

• Lifting (up to 40 lbs. on occasion)
• Standing for extended periods
• Talking
• Walking
• Office setting

Location: 5323 Harry Hines Blvd, Dallas, Texas. Full-time, day shift, regular employment. Posted October 20, 2026.