Audio-Visual Communications Specialist

About the role

The Audio-Video Communications Specialist is responsible for maintaining, diagnosing, and repairing complex audio, video, telecommunications, and scoreboard systems at Oriole Park at Camden Yards and M&T Bank Stadium. This position ensures the reliable operation of digital control rooms, LED video boards, production cameras, distributed sound systems, IPTV/MATV, intercoms, voice/data networks, and related cabling infrastructure.

Responsibilities

• Maintain, troubleshoot, and repair digital video control rooms, large-scale LED video boards, production cameras, content management systems, and HD distribution equipment at major league sports facilities.
• Service distributed sound systems, including amplifiers, speakers, audio mixing consoles, digital signal processors, and networked audio protocols (Dante, MADI, AES67).
• Operate and troubleshoot AV control systems and protocols such as Crestron, Q-SYS, and BSS.
• Perform preventive maintenance, software updates, data backups, and network management for audio, video, and telecommunications systems.
• Support audio/visual engineering needs during sporting and special events, including coordination with broadcast media and vendors.
• Maintain and troubleshoot telecommunications equipment, including phone systems, cabling, and fiber networks.
• Read and interpret blueprints and schematics for AV and low-voltage wiring to integrate new equipment, implement design changes, and troubleshoot system issues.
• Prepare documentation, maintenance records, and reports using central facilities management software.
• Assist in the design, installation, enhancement, and expansion of AV systems, and support procurement of necessary equipment and materials.
• Communicate effectively with vendors, colleagues, and stadium partners to ensure smooth operations and maintain professional standards.
• Enforce wire management policies and integrate with other facility departments for related maintenance tasks.
• Other duties as assigned.

Qualifications

• Five (5) years of experience in broadcast engineering or related technology.
• Professional Engineer license = 4 years of experience.
• Bachelor’s Degree = 4 years of experience.
• Associate’s Degree = 2 years of experience.
• Accredited related education (e.g., military) = year-for-year up to 4 years.
• Knowledge of digital and analog audio/video systems, telecommunications, and networking fundamentals.
• Experience maintaining and troubleshooting AV control systems, cameras, video boards, sound systems, intercoms, and associated cabling/wiring.
• Ability to perform preventive maintenance, software updates, and system backups.

Key Competencies

• Comprehensive knowledge of digital and analog audio/video technologies, including production cameras, switchers, servers, routers, and distributed sound systems.
• Knowledge of computer networking fundamentals (TCP/IP, VLANs, routing/switching, firewalls, network security, DHCP, OSI model).
• Knowledge of broadcast and AV control systems and protocols (Crestron, Q-SYS, BSS, Dante, MADI, AES67).
• Knowledge of telecommunications systems, cabling infrastructure, fiber optics, and signal flow.
• Knowledge of preventive maintenance practices and system backup procedures for AV, IT, and telecommunications equipment.
• Skill in diagnosing and repairing complex broadcast, audio, video, and telecommunications equipment.
• Skill in interpreting and updating technical drawings, schematics, and wiring diagrams.
• Skill in using test instruments such as meters, scopes, and monitors for troubleshooting.
• Strong technical writing and documentation skills for reports, records, and maintenance procedures.
• Ability to perform technical work at heights, in confined spaces, and under physically demanding conditions.
• Strong communication, interpersonal, and teamwork skills.
• Ability to read and interpret blueprints, schematics, and technical drawings.
• Commitment to safety, facility standards, and professional engineering practices.

Required Job Skills

• Ability to climb ladders, lift up to 50 lbs, walk long distances, and work in confined spaces or at heights.
• Flexibility to work evenings, weekends, and during events as required.
• Strong communication, interpersonal, and teamwork skills.
• Commitment to safety, facility standards, and professional engineering practices.

Working Environment And Physical Demands

• Work may be performed in a standard office setting with frequent travel to worksite locations to perform project management.
• Employee may be required to be present indoors or outdoors in areas of extreme heat or cold.
• The noise level of the work environment is usually moderate but may be occasionally loud due to alarms, equipment noise, etc.
• Employee may be required to work extended hours including evenings and weekends.
• Physical: The primary functions of this position require sufficient physical ability and mobility to perform tasks in an office setting, including walking, standing, or sitting for extended periods, operating office equipment with repetitive hand movements and fine coordination (such as using a computer keyboard), and verbally communicating to exchange information.
• The role also requires the ability to operate a vehicle to travel between various locations and to use specialized equipment.
• In addition, the position may involve climbing ladders, working at heights, and lifting up to 50 lbs to transport items over short distances.
• The role also requires walking long distances within the facility, distinguishing colors for equipment and system identification, and working in confined spaces as necessary.