Audio Conferencing Operator

Key Responsibilities

• Manage inbound calls from attendees, executives, board members, and stakeholders
• Accurately identify and verify participants, including correct name pronunciation and titles
• Rout participants to the correct meeting, bridge, or breakout room
• Provide clear, professional instructions to ensure smooth entry into events
• Maintain real-time awareness of participant flow and meeting readiness
• Troubleshoot connection issues (dial-in, audio clarity, routing errors) quickly and effectively
• Ensure accuracy and speed when handling participant movements
• Review run-of-show documents and client scripts ahead of events
• Conduct pre-call checks with speakers and stakeholders
• Confirm participant lists and special handling requirements
• Support post-event reporting, including incident notes and feedback
• Lead meetings with scripted introductions in a confident and professional manner
• Act as the primary liaison between speakers, presenters, and production teams
• Manage speaker queues and ensure smooth transitions during live events
• Handle all Q&A workflows:
• Screen and organize incoming questions
• Prioritize and route questions appropriately per client list
• Take meetings live and manage timing cues with precision
• Operate in high-pressure, high-volume environments with multiple concurrent events
• Maintain strict adherence to run-of-show (ROS) and event timelines
• Execute contingency plans when technical or participant issues arise
• Deliver white-glove service to C-suite executives, investors, and institutional clients
• Communicate clearly and professionally across all participant levels
• Build confidence with clients through composure, accuracy, and responsiveness
• Coincide closely with internal delivery, production, and technical teams
• Ensure all participant data (names, titles, affiliations) is accurate and properly formatted
• Follow compliance protocols for financial and shareholder communications
• Always maintain confidentiality and data security standards
• Document key event notes, issues, and resolutions for post-event reporting

Required Skills & Qualifications

• Proven experience in audio conferencing, webcast moderation, or live event operations
• Strong understanding of AGMs, earnings calls, or financial event workflows (preferred)
• Exceptional verbal communication skills with clear, professional delivery
• Strong attention to detail, especially with names, titles, and participant routing
• Experience interacting with executive-level stakeholders
• Ability to remain calm and composed under pressure
• Strong multitasking and prioritization skills

Technical Experience (Preferred)

• Audio conferencing platforms (e.g., TurboBridge, Webex, Zoom, Teams)
• Q&A moderation tools and workflows
• Familiarity with dial-in systems, bridges, and participant routing
• Basic troubleshooting of audio and connectivity issues

Key Competencies

• Accuracy & Attention to Detail
• Communication & Professional Presence
• Speed & Execution Under Pressure
• Customer Focus / White-Glove Service
• Adaptability in Live Environments