Communications Operator
About Us
Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2000 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.
Job Summary
The Communications Operator plays a crucial role in ensuring clear, consistent, and compelling communication across all channels to engage stakeholders and uphold our brand. Key responsibilities include executing vital communication tasks, managing platforms, drafting content, and operating systems to ensure timely information dissemination. Additionally, the role involves contributing to strategy by monitoring effectiveness and supporting campaigns to enhance messaging and reach.
Essential Duties and Responsibilities
- Assist customers in obtaining information, and services.
- Work with all levels of personnel and physicians to utilize effective customer service skills to provide assistance and handle problem situations.
- Demonstrates skills and ability to operate department equipment.
- Processes diverse requests for information including incoming and outgoing calls, as well as emergency/disaster alerting.
- Activates Health System and Departmental emergency plans including fire safety, medical emergency (code blue), and disaster and hurricane weather, as required.
- Operates emergency communications equipment including telephone and paging notification systems.
Qualifications
- High School Graduate General Studies, upon hire or High School GED General Studies, upon hire
- None, upon hire
Company Information
St. Joseph Health has been caring for the communities in and surrounding the Brazos Valley since 1936 (Bryan/College Station, Navasota, Caldwell, Madisonville (TX)). St. Joseph has a Level III Trauma Center, the first Joint Commission certified Primary Stroke Center and the first accredited Chest Pain Center in the Brazos Valley.
St. Joseph Health is a leader in critical care and the largest provider of cardiovascular care in the region. As an integrated healthcare system St. Joseph Health includes a comprehensive network of over 100 employed providers including primary care physicians specialists and advanced practice clinicians. The network includes more than 30 ambulatory clinics featuring Primary Care, Express Clinics and Imaging and Diagnostic Services.
Total Rewards
Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards.