Audience Services Coordinator

About the role

The Audience Services Coordinator plays a vital customer‑service role, administering elements of ticketing and front‑of‑house services that prepare audiences for performances and events at Drexel University’s Mandell Theater and URBN Annex Black Box Theater. This is a 6‑month, part‑time position. Employees will be trained in Adult & Pediatric Basic First Aid & CPR/AED.

Responsibilities

• Oversee ticket sales to ensure consistent processes across all performances for Drexel dance, music, and theatre ensembles at multiple venues.
• Serve as ticketing database administrator (AudienceView), maintaining data standards, building ticketed events, monitoring sales, producing sales reports, maintaining ticket scanners, and troubleshooting as needed.
• Operate phones during set Box Office hours (approximately 4 hours per week) and respond to ticketing‑related email and phone inquiries.
• Draft event briefings for front‑of‑house staff.
• Maintain familiarity with venue health and safety protocols and help direct emergency response for campus residents and patrons in case of emergency or extreme weather.
• Generate reports and analyze patron data to work with the Managing Director and Head of Performing Arts Department on audience‑cultivation strategies.
• Operate the Box Office prior to all performances for Drexel theater and dance ensembles.
• Serve as back‑up house manager, filling in house‑manager shifts when needed.
• Create and maintain an organized physical box office.
• Assist the Managing Director with scheduling shifts for House Managers.
• Coordinate student volunteer ushers with the Music Program Director for music ensemble concerts.
• Prepare student ushers for front‑of‑house assignments in collaboration with theater and dance producers.
• Administer lost and found.
• Operate the box office or serve as lead house manager for a limited number of priority events as needed.
• Perform other duties as assigned.

Requirements

• Minimum of a high school diploma or GED and 1 year of related experience.
• Strong customer service, organization, and problem‑solving skills.
• Ability to work set weekday business hours with some evenings and weekends for events.
• Preferred: Experience in guest services, front‑of‑house management, box office/registration, safety and logistics of public audiences, and related event services.

Physical Demands

• Typically sitting at a desk/table.
• Typically standing, walking.
• Typically bending, crouching, stooping.
• Lifting demands ≤ 50 lb.

Location

University City – Philadelphia, PA

Schedule

Part‑time, temporary (6‑month) position. Set weekday business hours with some evenings and weekends for events. Approximately 4 hours per week of box‑office phone coverage.

Additional Information

This is a part‑time temporary position classified as non‑exempt. Pay is based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.