Audi Service Manager

What We Offer

• A unique opportunity to lead a standalone Audi Service facility within a respected, family-owned automotive group.
• A collaborative environment with full access to Sunset’s operational and leadership support.
• Competitive compensation and comprehensive benefits (see below).
• Career growth opportunities across Audi Beaverton, Porsche Beaverton, and the Sunset Imports network.
• The opportunity to elevate the service experience for Audi owners across East Portland, Vancouver, Camas, and the surrounding areas.

What You Will Do

• Lead and develop Advisors, Technicians, and support staff with clear goals, daily coaching, and visible accountability.
• Own the service workflow from check-in to delivery using smart dispatch, accurate promises, and clean communication.
• Drive shop productivity, efficiency, and quality while protecting the customer experience and the brand.
• Partner closely with Parts to improve first-time fill, reduce special-order aging, and protect cycle time.
• Manage schedule load, capacity planning, and loaner coordination to reduce bottlenecks and protect CSI Audit for quality and safety and ensure strict compliance with Audi standards, warranty policies, and documentation.
• Monitor KPIs daily, remove obstacles quickly, and communicate progress to the team and leadership.
• Hire, onboard, and develop talent with structured training, career paths, and performance reviews.
• Own financial performance, including gross, ELR, expense control, and warranty recovery.
• Collaborate with Parts and Accounting for seamless operations and a consistent client journey.

Qualifications

• 5+ years in dealership service leadership with measurable results, luxury or premium import preferred.
• Proven team builder with clear standards and consistent follow-through.
• Expert in DMS (we use CDK), scheduling, dispatch, and service analytics, with strong Excel skills.
• Customer-centric communicator who handles escalations with poise and finality.
• Organized, decisive, and calm under pressure.
• Valid driver license with acceptable record.

Benefits

• Competitive results-based pay plan.
• Medical, Dental, and Vision insurance, with optional supplemental coverage for additional peace of mind.
• Company-paid life insurance.
• Paid Time Off (PTO) after 90 days of employment.
• Paid holidays.
• 401(k) with company contribution.
• Career growth opportunities across Porsche Beaverton, Audi Beaverton, and the Sunset Imports family.
• Manufacturer-supported training and Audi brand immersion experiences.
• Employee discounts on vehicle purchases and services.

Key Metrics You Will Own

• CSI/NPS and response rate
• Hours per RO and effective labor rate
• Techician efficiency and proficiency
• Same-day and next-day appointments fulfilled
• RO cycle time and on-time promise accuracy
• Coming back rate and quality audit results
• Warranty compliance and recovery
• Safety performance and audit readiness