Attorney-Represented Bodily Injury Associate Manager

About the role

Manage a team of attorney-represented bodily injury adjusters supporting West Coast claims operations. This role requires availability during Monday–Friday, 8:00 AM–5:00 PM Pacific Time business hours. The Team Leader delivers exceptional claims and inquiry experiences for agents through chat-based services while leading, motivating, and developing a team of 10–15 adjusters or vendor partners. This position plays a key part in executing operational initiatives that support Claim, Discipline, Claims Service Area (CSA), and broader company business objectives.

Responsibilities

• Frequently participates in special projects as a subject-matter expert
• Manages and oversees performance of vendors
• Oversees response to highly complex arbitrations and contentions
• Oversees the negotiation of highly complex claim settlements
• Oversees the resolution of highly complex customer conflicts or issues
• Analyzes unit reports and supports the achievement of business-unit objectives
• Defines, analyzes, and tracks department, section, and/or unit measures
• Reviews employee work quality and customer interactions through ride-alongs, sit-alongs, and file reviews
• Develops and executes strategies to drive strong employee performance and consistent, expert claims handling
• Monitors staffing levels and workloads
• Provides coaching and mentoring
• Participates in performance management and reviews
• Addresses escalated customer situations
• Supports unit goal-setting
• Fosters a high-performance, collaborative culture

Supervisory Responsibilities

This job has supervisory duties.