Attorney-Represented Bodily Injury Associate Manager - National General

About the role

The Bodily Injury Team Leader will manage a team of attorney‑represented bodily injury adjusters supporting our West Coast claims operations. This role requires availability during Pacific Time Zone business hours. The Team Leader is responsible for delivering exceptional claims and inquiry experiences for our Agents through chat‑based services, while effectively leading, motivating, and developing a team of 10–15 adjusters or vendor partners. This role plays a key part in executing operational initiatives that support Claim, Discipline, Claims Service Area (CSA), and broader company business objectives.

Responsibilities

• Developing and executing strategies to drive strong employee performance and consistent, expert claims handling
• Monitoring staffing levels and workloads; providing coaching and mentoring; and participating in performance management and reviews
• Addressing escalated customer situations, supporting unit goal‑setting, and fostering a high‑performance, collaborative culture
• Frequently participating in special projects as a subject matter expert
• Managing and overseeing performance of vendors
• Overseeing response to highly complex arbitrations contentions
• Overseeing the negotiation of highly complex claim settlements
• Overseeing the resolution of highly complex customer conflicts or issues
• Analyzing unit reports and supporting the achievement of business unit objectives
• Defining, analyzing, and tracking department, section, and/or unit measures
• Reviewing employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews

Supervisory Responsibilities

This job has supervisory duties.

Skills

• Claims Processing
• Conflict Management
• Employee Supervision
• Negotiation

Pay

• Team Lead I: $68,500.00 -- $104,100.00
• Team Lead II: $70,100.00 -- $110,400.00
• Associate Manager: $80,000.00 -- $124,600.00