Associate Manager Legal Systems

About the role

As an associate manager of legal systems, you’ll lead the people, portfolio delivery, and operational support behind the systems Corporate Legal relies on. You’ll manage and develop business systems consultants while providing the leadership, guidance, and oversight needed to help the team deliver high-quality solutions and support. You’ll partner with Legal Systems leadership on portfolio strategy, priorities, roadmaps, and overall direction. You’ll manage the portfolio and budget day-to-day and ensure strong support models, standards, and best practices are established and consistently followed. You’ll combine people and portfolio leadership with hands-on business systems expertise, allowing you to guide and review complex work, navigate escalations and decisions, and step in to lead initiatives. You’ll also work closely with Corporate Legal leaders, Legal Operations, Legal IT, and vendors to build alignment, navigate competing priorities, and support effective delivery and ongoing operations across the portfolio. This is a remote position with occasional travel to Cleveland, OH for meetings and/or training.

Responsibilities

• Lead, manage, and develop business systems consultants
• Provide leadership, guidance, and oversight for high-quality solutions and support
• Partner with Legal Systems leadership on portfolio strategy, priorities, roadmaps, and direction
• Manage portfolio and budget day-to-day
• Establish and enforce support models, standards, and best practices
• Guide and review complex systems work, navigate escalations and decisions
• Lead initiatives hands-on when needed
• Collaborate with Corporate Legal leaders, Legal Operations, Legal IT, and vendors
• Build alignment, navigate competing priorities, and support effective delivery and ongoing operations

Minimum Qualifications

• Minimum of eight years experience in business systems (e.g., systems integration, implementing technology solutions, project management, process design and optimization, testing and troubleshooting systems, training and supporting users, ensuring compliance and security, gathering and documenting requirements)
• OR Bachelor's degree or higher and a minimum of five years experience in business systems (same experience areas as above)

Preferred Skills

• People leadership experience focused on coaching, employee development, and building team capability
• Lead-level business systems consulting experience with ability to guide and review complex systems work, coach others through requirements and solution development, provide recommendations, manage escalations, and directly lead complex initiatives
• Experience providing day-to-day operational, delivery, and financial leadership across a systems portfolio, including managing priorities, roadmaps, budgets, support models, standards, best practices, vendors, contracts and renewals, and security and risk reviews
• Strong stakeholder and executive communication skills with experience influencing leaders and partners, building alignment across business, Legal, IT, Sourcing, compliance, and vendor partners, and navigating competing priorities, ambiguity, and complex decisions to drive adoption
• Experience supporting Corporate Legal, compliance, or other complex SaaS business systems in environments with significant operational, risk, or compliance considerations

Compensation

$98,400 - $131,200/year

Gainshare annual cash incentive payment up to 30% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance
• Onsite gym & healthcare at large locations