ATM Service Technician - Idaho Falls or Pocatello, ID

About the role

Cook Solutions Group is seeking a Full-Time ATM Service Technician to support our operations in Idaho Falls/Pocatello, ID areas. If you’re a detail-oriented troubleshooter with a knack for technology, great communication skills, and a commitment to top-tier customer service, this could be your next great move.

Responsibilities

• Ensure that our banking clients' ATM systems are running smoothly
• Focus on second-line maintenance, repair, and diagnostics on a variety of ATM hardware and software systems
• Install and maintain ATM products from multiple manufacturers
• Troubleshoot and repair mechanical/electronic ATM components
• Perform software reloads, preventative maintenance, and cleanings
• Coordinate and prioritize daily service calls
• Communicate effectively with customers and internal teams
• Keep detailed service reports and documentation
• Maintain spare parts inventory
• Occasionally handle ATM cash access situations under strict protocols
• Support fellow technicians and learn new systems, including security hardware

Requirements

• High School Diploma or GED
• 2–5 years of technical service, electronics, or ATM repair experience
• Strong troubleshooting and time management skills
• NCR Certification a plus, but not required
• Excellent customer service mindset
• Willingness to train on advanced systems, including security equipment
• Valid driver’s license and a clean driving record
• Physical ability to lift/move up to 50 lbs regularly and up to 100 lbs occasionally

Qualifications

• Must be able to pass a background check
• Must be able to pass a drug test

Skills

• Technical service, electronics, or ATM repair experience
• Strong troubleshooting and time management skills
• Excellent customer service mindset
• Willingness to train on advanced systems, including security equipment

Benefits

Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!

Pay

$24-$28 hour DOE

Schedule

Full-time position

Why Join Cook Solutions Group?

• Award-Winning Company Culture – Named one of the 100 Best Companies to Work For
• Hands-On Technical Role – Work with a wide variety of banking and security tech
• Career Growth – Training, certifications, and opportunities to advance
• Team-Oriented Environment – Supportive leadership and peer network
• Competitive Pay & Benefits – Industry-competitive compensation and tools to succeed

Equal Opportunity

Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.