ATM Specialist

Benefits

• 11 Paid Holidays
• 15+ days of PTO
• 401k Matching
• Health Benefits

About the role

PlainsCapital Bank is seeking an ATM Specialist to be responsible for ensuring that the ATM fleet remains operational by monitoring for faults, dispatching vendors as needed, applying software updates, monitoring cash levels, and communicating all necessary updates to internal and external resources. The ATM Specialist responds to service calls according to established priority guidelines and bank/department security procedures. Responsible for reporting all problems to other team members and works closely with department management.

Responsibilities

• Monitor ATM status using current remote monitoring tools.
• Provide First Line Maintenance by remotely troubleshooting ATMs.
• Dispatch vendors, as needed, for service requests.
• Monitor service requests to ensure timely resolution.
• Provide support for after-hours monitoring and service requests.
• Assist ATM Manager with new ATM installations, decommissions, and relocations.
• Test and apply software updates as needed to maintain compliance or to remediate identified issues.
• Track recurring ATM faults and address with vendor support, including troubleshooting of Microsoft Windows components and software configuration files.
• Review third-party ATM audits to ensure regulatory compliance and identify issues not captured by remote monitoring tools.
• Assist ATM Manager with special projects as needed.
• Assist with testing software images.
• Other duties as assigned.

Qualifications

• High School diploma, general education degree (GED), or equivalent required; Bachelor or Associates degree preferred.
• 1 year or more of experience in an IT support role required; experience in banking or financial services industry preferred.
• Must have very strong knowledge of, and experience with, Microsoft Windows and Microsoft Office products.
• Must be able to work rotating on-call shifts, including evening and weekend hours.
• Excellent communication skills, both verbal and written.
• Ability to learn and retain knowledge of various systems, tools, and applications.
• Excellent analytical and troubleshooting skills with strong attention to detail.
• Must have the ability to work efficiently and effectively under pressure in a deadline-driven environment while maintaining a professional and mature demeanor.
• Excellent time management and organizational skills.
• Excellent customer service skills.

About Us

PlainsCapital Bank was founded in 1988 by a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and approximately $198.8 million in assets, they began growing the bank one relationship at a time. Over 30 years later, PlainsCapital Bank has held fast to its tried-and-true relationship-based culture and its commitment to financial strength and stability. PlainsCapital Bank ranks sixth among the largest banks headquartered in Texas by deposits and has a statewide presence with approximately 55 locations in markets such as Austin, the Coastal Bend, Dallas, Fort Worth, Houston, Lubbock, the Rio Grande Valley, and San Antonio. Backed by decades of experience, our knowledgeable bankers are renowned for their straightforward approach and for taking exceptional care of their clients. They bring both financial and industry expertise along with vast local market knowledge to each client relationship. PlainsCapital Bank conducts both commercial and consumer banking, providing a full suite of commercial banking products and services to fit any business model and convenient services, personal attention, and account features to help simplify managing personal finances. PlainsCapital Bank continues to remain strong and stable, delivering highly personalized service and a single point of contact to help customers reach their financial goals. To learn more, please visit us online at plainscapital.com/about.