Teller Specialist
About Marquette Bank
If making an impact is important to you, you belong with the Marquette Bank Team. You'll enjoy the opportunity to make a difference for our customers and in our neighborhoods. You'll love our welcoming, supportive, friendly, team-centered work environment - including perks like an expansive benefits package, growth opportunities, gym subsidy, tuition reimbursement and community involvement opportunities!
Position Summary
The Teller Specialist is responsible for the day to day operations of the teller line. Providing exceptional customer service including efficient and accurate transaction processing. A Teller Specialist must have extensive knowledge of retail operations policies and procedures and must be able to handle unusual customer transactions and answer more difficult customer inquiries. Additionally, Teller Specialist has a larger cash limit and works independently within established procedures outlined by Branch Operations Officer.
Essential Duties And Responsibilities
- Effectively represent the Bank to all customers maintaining a high level of service to assist the branch in obtaining the highest customer service ratings, including internal survey results.
- Operate a teller station by performing basic teller functions in compliance with Bank policy and audit procedures, including:
- Accept all checking account transactions such as check cashing, deposits, and certified checks.
- Accept all savings transactions such as deposits and withdrawals.
- Redeem US Savings Bonds.
- Cash and issue official bank checks.
- All loan payments
- Collect and process the appropriate service charge fees.
- Complete coin orders and coin counting.
- Comply with all branch operating, audit and compliance requirements.
- Maintain basic knowledge of operations and sales requirements—e.g. records, BSA, fraud, and CTRs.
- Maintain daily balancing of cash drawer.
- Respond to customer’s inquiries and cross sell financial products and services by explaining, promoting and providing referrals.
- Actively comply with all applicable laws and regulations to include the Bank Secrecy Act, the Community Reinvestment Act, and all other deposit, lending, or non-deposit service regulations; adhering to the Bank’s internal policies, procedures, and risk management responsibilities contained in the Employee Handbook, the Employee Code of Conduct, and other applicable policies.
- Cultivate a working knowledge of all products and services with an ongoing commitment to attend all required sales training.
- Service customer inquiries by promoting the bank’s delivery channels, products and services following the sales process to achieve individual referral and team goals for outbound calling, greeting, inter-departmental referrals, etc. Includes profiling customers and prospects for new sales and cross sell opportunities.
- Performs additional duties as assigned for fulfilling various banking roles depending on needs of assigned branch and manager.
Knowledge/Abilities/Experience And Training Required
- High School Diploma or Equivalent
- Detail oriented with a thorough understanding of the entire Teller Department
- Versatile and possess excellent communication skills to interact with employees and customers
- Possess leadership and organizational skills to be able to analyze accurately and think quickly
Physical Demands
- The physical demands described here are representative of those that must be met by employees in order to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Employee is regularly required to remain in a standing position
- Employee may need to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Employee is regularly required to operate a computer and other office productivity machinery (i.e., a calculator, copy machine and computer printer).
- Employee may need to constantly position themselves in the office in order to retrieve files from upper and lower drawers.
- Employee in this position frequently communicates with staff and clients and must be able to exchange accurate information in these situations.
- Employee may need to frequently lift and/or move up to 30 pounds.
Work Environment/Conditions
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- The noise level in the work environment is usually moderate.
We Care About You
Marquette Bank’s total rewards package, for eligible employees, will vary based on the pay type of the position and may include variable pay such as performance-based incentives, commissions, target bonus and discretionary bonus. Marquette Bank also offers health insurance, term life and disability insurance, generous time off and two retirement plans: 401(k) Salary Savings Plan and Employee Stock Ownership Plan (ESOP), as well as other perks including a FREE FunRewards checking account. Available rewards may vary by location, job level, employment status, and years of service. To learn more about our rewards package, please visit: https://emarquettebank.com/about-us/benefits.