ATL Cargo Office Supervisor

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is to provide the aviation industry with consistent and tailor-made solutions around the globe for a better customer experience. We are driven by our core values of Show You Care, Do the Right Things, and Win as a Team.

About the role

The Cargo Office Supervisor is responsible for warehouse and storage facilities, loading and unloading air cargo, ensuring cargo-related documentation is prepared timely and accurately, and regulatory requirements are adhered to. The Supervisor leads a team during turnarounds or specific tasks while ensuring compliance with safety, security, and operational performance in line with policies and brand values.

Responsibilities

• Supervise and control staff assignment, reporting, and absences
• Manage staff overtime and compensation
• Maintain applicable safety and quality standards
• Update company’s and customer manuals and documentation
• Keep up-to-date with local emergency plans
• Maintain good relations with customers and airport authorities
• Report any irregularity and take appropriate action
• Attend and contribute to internal meetings
• Comply with company’s Standard Operating Procedures (SOP) and policies
• Perform all other duties as assigned
• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage

Requirements

• High school diploma or GED equivalent
• Good command of the English language (verbal and written)
• Minimum of 2 years leadership experience
• Ability to deal with conflicts
• Strong oral and written communication skills
• Ability to work under pressure
• Customer focus and quality awareness
• High standards in quality and service level agreements
• Must be able to work flexible working hours

Candidates who are currently employed by Hallmark Aviation Services are not eligible for consideration for this position.

Pay

$21.00 - $23.00/hour

Benefits

• 401(k) with company match
• Dental insurance
• Health insurance
• Life insurance
• Paid vacation time
• Paid sick time
• Company-paid holidays
• Retirement plan
• Tuition reimbursement
• Vision insurance