Air Cargo Office Supervisor

Job Summary

The Office Supervisor directs Leads and Agents within assigned functional area; oversees and advises on staffing requirements; monitors and administers discipline/corrective action for subordinates; ensures customer satisfaction by daily feedback; acts as liaison between Leads/Agents and upper management. Proactively monitors work of assigned employees to ensure customer satisfaction, safety, security, quality and employee relations meet or exceed standards. Administers practices in a fair and equitable manner where all employees, customers, vendors and other third parties are treated with respect.

Responsibilities

• Ability to handle the stress of a fast-paced eight-hour shift
• Ability to speak effectively before groups of customers or employees of the organization
• Ability to learn PC skills and apply knowledge
• Ability to read and interpret documents such as rules, operation instructions and procedure manuals
• Minimum typing speed of 30 WPM
• Reports to work on a regular and timely basis
• Ability to write routine reports and correspondence
• Retrieve import/deliver export documents to and from aircraft

Minimum Requirements

• Must be at least 18 years of age
• Must have valid driver's license
• Associate degree (A.A.) or equivalent; six months to one-year related experience and/or a combination of education or experience
• Must have computer skills
• Must be able to work weekends (Friday, Saturday, Sunday), holidays, and days off
• Must be able to read, write, speak and understand the English language
• Must be able to maintain site access and be able to work scheduled shifts
• Must be able to follow directions and work safely

Preferred Skills

• Excellent interpersonal skills and prior supervisory experience
• Analytical skills and high comfort with data, computation and analytical methods to solve business problems
• Strong experience in a related role with another logistics company or airline

Physical Requirements

• Must be able to lift 50 to 70 pounds (31.9kg)

Benefits

• Access your pay when you need it through DailyPay app
• On the spot awards offered through the Awardco Platform including gift cards and more
• Multiple medical care options for both full and part-time employees
• Travel discounts, pet insurance, discount shopping, and more through WFS Employee Extras
• Wellness programs offered to all employees
• 401k program offered
• Opportunity for internal mobility and transfers