Air Cargo Office Supervisor ORD

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipments, business-to-customer deliveries, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, striving to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations across 27 countries on 5 continents.

About the Role

This description indicates the general nature and level of work performed by employees within this classification. The Office Supervisor directs Leads and Agents within an assigned functional area; oversees and advises on staffing requirements; monitors and administers discipline or corrective action for subordinates; ensures customer satisfaction through daily feedback; and acts as a liaison between Leads/Agents and upper management.

Proactively monitors the work of assigned employees to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards. Ensures fair and equitable administration of practices, where all employees, customers, vendors, and other third parties are treated with respect.

Responsibilities

• Handle the stress of a fast-paced eight-hour shift.
• Speak effectively before groups of customers or employees.
• Learn PC skills and apply knowledge.
• Read and interpret documents such as rules, operation instructions, and procedure manuals.
• Maintain a minimum typing speed of 30 WPM.
• Report to work on a regular and timely basis.
• Write routine reports and correspondence.
• Retrieve import/deliver export documents to and from aircraft.

Requirements

• Must be at least 18 years of age.
• Must have a valid driver's license.
• Associate degree (A.A.) or equivalent; six months to one-year related experience and/or a combination of education or experience.
• Must have computer skills.
• Must be able to work weekends (i.e., Friday, Saturday, Sunday), holidays, and days off.
• Must be able to read, write, speak, and understand the English language.
• Must be able to maintain site access and work scheduled shifts.
• Must be able to follow directions and work safely.

Preferred Skills

• Excellent interpersonal skills and prior supervisory experience.
• Analytical skills and high comfort with data, computation, and analytical methods to solve business problems.
• Strong experience in a related role with another logistics company or airline.

Physical Requirements / Working Conditions

• Must be able to lift 50 to 70 pounds (31.9 kg).

Benefits

• Access earned pay in advance through the DailyPay app.
• On-the-spot awards through the Awardco Platform, including gift cards and more.
• Multiple medical care options for both full- and part-time employees.
• WFS Employee Extras: travel discounts, pet insurance, discount shopping, and more.
• Wellness programs for all employees.
• 401(k) retirement program.
• Opportunities for internal mobility and transfers.