Office Supervisor - Air Cargo (IAH)

Responsibilities

• Prepare statistics and reports, as required by customer and managers, and distribute to all relevant parties.
• Maintain logs, files, and statistics as required.
• Provide details about shipments or handling incidents, which may result in future claims.
• Keep track of ULD stock, inventory reports, and send appropriate messages as required.
• Liaise closely with Top Airline Account Coordinators.
• Conduct spot checks on all office related performance.
• Avoid errors in DRP entries.
• Review staff performance and provide OJT as necessary.
• Ensure all customers are provided with information concerning the status of their shipments.
• Review and handle all messages requiring immediate responses or special handling. Liaise with manager as required.
• Ensure customer funds are deposited regularly, in accordance with customer requirements.
• Survey all work and office areas for neat, clean, and orderly conditions, including all back offices. Areas must be free of debris and any other work safety hazards.
• Ensure all safety standards are adhered to and all security procedures are complied with.
• Check daily briefings and ensure all staff are briefed.
• Perform any other duties as directed by the managers.

Requirements

• A high school diploma or GED, with a college degree preferred or equivalent industry experience.
• Two years of continuous office experience.
• Two years of Supervisor experience.
• Ability to obtain a valid airport SIDA badge.
• At least 18 years of age.
• A valid and unexpired US Driver’s license.
• Able to lift up to 70 lbs.
• PC proficiency (MS Office applications).
• Able to clearly understand and communicate in English when performing essential job functions.
• Able to pass all pre-employment screenings, background checks, and airport/government security background checks, applicable Custom Security Seal, and post-offer drug screens.
• Available to work varied shifts, including nights, weekends, and holidays.
• Able to handle stress in a fast-paced, high-noise environment, and meet deadlines.
• Some travel may be required for airline specific training.

Benefits

• Medical, Dental, Vision, STD, LTD, Health and Flexible Savings Accounts.
• Paid Time Off and Sick Time.
• Paid Parental Leave.
• 401(k) Retirement Plan and Roth after 1 year, company match after 1 year.
• Life Insurance.
• Tuition Scholarship Program.
• Company Emergency Loan Program.
• Earned Wage Access - offered through Tapcheck.
• Tuition Reimbursement.
• Employee Assistance Program (EAP).