Supervisor Cargo Operations

About the role

Part-time Supervisor Cargo Operations role oversees the execution of cargo movement and regulatory compliance at the warehouse for Alaska Airlines Air Cargo. As a people leader, the Supervisor of Cargo Operations leads and establishes priorities for Customer Service Agents (CSAs) and Ramp Service Agents (RSAs) and assists with customer relations to ensure cargo operation standards are maintained or exceeded.

Key Duties

• Supervise the execution of cargo movement and regulatory compliance at the warehouse.
• Investigate and report operational performance and compliance issues and propose solutions for how to avoid such issues in the future and improve performance.
• Ensure tools and equipment are available and working for employees to perform job functions effectively and remove other obstacles facing work groups (e.g., follow-up with ITS, facilities and airport as needed).
• Monitor compliance with regulatory agencies (Transportation Security Administration, Federal Aviation Administration, US Customs and Border Protection), and company regulations, and periodically review applicable documents.
• Supervise customer relations (e.g., customer complaints, lost and found, special customer arrangements) and ensure customer service standards are maintained or exceeded.
• Supervise the activities of all cargo agents (e.g., Customer Service Agents and Ramp Service Agents) in scheduling, training, attendance, discipline, contract administration, and performance.
• Develop agents through effective performance management and ongoing feedback focusing on delegation, coaching, growing, and developing the team for capacity and growth, managing performance of individuals in executing tasks, and time management.
• Influence culture of the station through action, presence, and reinforcement of behaviors.
• Represent Alaska Airlines cargo operations at various meetings with the Port and other airlines.

Job-Specific Experience, Education & Skills

• 3 years of experience in Cargo Operations, Airline Operations, or related experience.
• A Bachelor’s degree, or an additional 2 years of experience in lieu of this degree.
• Ability to lead, motivate, and successfully communicate with workgroup members and other internal departments and teams.
• Proven ability to communicate with others effectively and tactfully.
• Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts).
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• May be required to obtain United States Postal Service (USPS) Mail Handling Certification depending on work location.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Knowledge of SABRE/iCargo and company policy.
• Experience coaching and counseling employees on performance related issues.
• Experience as a supervisor, acting supervisor or lead.
• Experience scheduling shift work and administering budget controls.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Salary Range

$89,100 — $108,000 / year

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees.

Total Rewards

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

Airport SIDA Badge Requirements

Employees working at an airport or maintenance hangar will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Failure to qualify for a SIDA badge or having the badge pulled will result in termination.