BOS Cargo Office Supervisor

About the role

Swissport is a global leader in aviation services providing Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. The mission is to provide the aviation industry with consistent and tailor‑made solutions worldwide for a better customer experience, guided by the core values Show You Care, Do the Right Things, and Win as a Team.

Responsibilities

• Supervise/control staff assignment, reporting and absences
• Control staff overtime and compensation management
• Maintain applicable safety and quality standards
• Maintain, update company’s and customer manuals and documentation
• Keep up‑to‑date with local emergency plan
• Maintain good relations with customers and airport authorities
• Report any irregularity and take appropriate action
• Attend and contribute to internal meetings
• Comply with company’s Standard Operating Procedures (SOP) and policies
• All other duties as assigned
• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage

Requirements

• High school diploma or GED equivalent
• Good command of the English language both verbal and written
• Minimum of 2 years leadership experience
• Ability to deal with conflicts
• Strong oral and written communication skills
• Ability to work under pressure
• Customer focus and quality awareness
• High standards in quality and service level agreements
• Must be able to work flexible working hours
• Candidates who are currently employed by Hallmark Aviation Services are not eligible for consideration

Benefits

• 401(k) with company match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off (vacation, sick time, company paid holidays)
• Retirement plan
• Tuition reimbursement
• Vision insurance

Pay

$28.00/hour

Schedule

Flexible working hours required