Air Cargo Office Agent BOS

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipments, business-to-customer deliveries, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, striving to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations across 27 countries on 5 continents. WFS employs over 22,200 professionals in ground handling across a global network of more than 170 locations and 22 countries. A career with us offers opportunities to develop existing skills, learn new ones, and experience working with diverse customers and cultures—all aimed at delivering world-class service.

Our full-service capabilities include aviation cargo, airline passenger, and aviation ramp services. Our team consists of highly trained, skilled, and confident airport service professionals supported by local training and development. We are passionate, capable, and always eager to explore new opportunities presented by customers worldwide.

About the Role

The Cargo Office Agent role involves computer data entry, preparing flight documents, interfacing with U.S. Customs, and handling import/export documentation in compliance with air carrier and Department of Transportation (DOT) regulations. Responsibilities include generating customer lists for sales leads, soliciting orders, quoting prices, preparing sales contracts, and estimating delivery dates based on company schedules. Agents also handle cargo up to 70 lbs and comply with WFS site security procedures.

Responsibilities

• Handle the stress of a fast-paced eight-hour shift.
• Drive all cargo handling equipment.
• Prepare, review, organize, copy, and distribute documentation prior to flight arrival or departure.
• Travel to the Airport Operational Area (AOA) to meet flights for document retrieval or delivery.
• Notify brokers or freight forwarders about shipment arrivals or holds via the Master Airway Bill (MAWB).
• Assist customers with document and freight retrieval.
• Collect charges and document payment methods.
• Process “Customs Out” (proof of delivery) for every transaction before customer departure.
• Assist in completing MAWBs for over-the-counter shipments.
• Confirm all bookings and acceptances.
• Ensure TSA mandatory screening compliance.
• Capture AWB information into airline systems.
• Manifest flights based on warehouse information.
• Print flight manifests, cargo pallet messages, deadload, and NOTOC, then deliver to the aircraft.
• Verify post-flight inventory with on-hand documents.
• Maintain files for all pertinent documents and records.
• Prepare reports (Irregularity, Weekly Import/Export Statistics).
• Answer incoming calls and respond to emails.
• Maintain security under Airport Police, TSA, and U.S. regulations.
• Retrieve import/deliver export documents to and from aircraft.

Requirements

• High School Diploma, GED, or equivalent.
• Must be at least 18 years of age.
• Valid driver’s license.
• Ability to learn PC skills and apply knowledge.
• Ability to read, write, fluently speak, and understand English.
• Ability to work rotating shifts, including weekends (Friday, Saturday, Sunday), holidays, and days off.

Preferred Skills

• Minimum typing speed of 30 WPM.
• Ability to concentrate on detail.

Physical Requirements / Working Conditions

• Ability to lift up to 70 lbs (no exceptions).
• Ability to handle the stress of a fast-paced eight-hour shift.

Benefits

• Access earned pay in advance through the DailyPay app.
• On-the-spot awards via the Awardco Platform, including gift cards and more.
• Multiple medical care options for full- and part-time employees.
• Employee extras: travel discounts, pet insurance, discount shopping, and more.
• Wellness programs for all employees.
• 401k program for future investment.
• Opportunities for internal mobility and career growth.