Cargo Office Agent

About the company

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies, serving 100+ airlines in 61 airports across the U.S. and Canada. With over 12,000 team members, AGI supports over 1.5 billion kilos of cargo and 400,000 departures annually. The Ground division is recognized for outstanding aviation ground services and a strong safety record.

Responsibilities

• Convey shipping instructions to the customer service counter.
• Retrieve import documents and deliver export documents to and from aircraft.
• Accept cargo in accordance with TSA, FAA, government, and air carrier rules and regulations.
• Accept dangerous goods following FAA, IATA Dangerous Goods Regulations, and other applicable standards.
• Release imported international freight upon review of CBP clearances and authorizations.
• Collect air freight charges.
• Handle customer phone calls professionally and courteously.
• Report documentation discrepancies to the Office Lead and assist in resolving issues.
• Complete paperwork, forms, and data entry related to work assignments, including international cargo documents and freight transfer manifest preparation.
• Follow company procedures and protocols to ensure safe and responsible operations.
• Complete all required training mandated by the company, airport authority, or customer.
• Adhere to flexible work hours, including nights, weekends, and holidays.

Safety, security, and compliance

• Take reasonable care for personal health, safety, and security, as well as that of others affected by your actions or omissions.
• Cooperate with managers or supervisors to comply with legal requirements imposed on the company.
• Do not interfere with or misuse company-provided equipment intended for health, safety, security, or welfare.
• Report any work situation, equipment, or activity representing a serious or immediate danger to health, safety, or security.
• Report hazards, near misses, incidents, accidents, or dangerous occurrences to your manager or supervisor.
• Carry out work in accordance with provided training and specific health, safety, and security rules or procedures.
• Understand AGI Health and Safety and Security policies fully.
• Attend required training courses as mandated by AGI.

Physical requirements

• Regularly lift, carry, push, pull, or move items up to 70 pounds (32 kg), with repetitive lifting of 40–50 pounds on raised surfaces.
• Remain alert to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities.
• Work in a warehouse environment with exposure to jet and machinery noises.

Skills and qualifications

Good communication, attention to detail, and the ability to follow complex regulations are essential. Prior experience in aviation, logistics, or customer service is preferred. Candidates must be able to work in a fast-paced, safety-sensitive environment and meet all physical requirements.