Athletics Ticket Office Assistant (Part-Time)

About the role

The Athletics Ticket Office is seeking enthusiastic, self-sufficient, and committed Ticket Office Assistants with excellent customer service skills to serve in part-time, 1500 hour roles. Candidates will assist with ticketing men’s basketball, women’s basketball, football, NCAA competitions, and other ticketed events in athletic facilities.

Duties and Responsibilities

• Respond to incoming calls, emails, and messages from customers by providing accurate and timely information, including but not limited to, various athletics programs, game schedules, ticket availability, and game updates.
• Resolve problems by handling complaints and issues from customers. Addressing ticketing problems, refunds, and other concerns, using problem-solving skills to find a resolution that meets the needs of the customer and the ticket office.
• Plans, organizes, and executes ticketing operations for assigned sport(s).
• Aid customers with online ticket purchases, provide information about stadium policies and procedures, and answer questions about parking as well as other amenities.
• Keep accurate records of customer contact information and ticket purchases. Future use of our university CRM system includes documenting customer interactions and contacts.
• Supervise and assist with training student staff workers.
• Represent the athletics ticket office at ticketed events, providing on-site customer service to fans as needed.
• Provide a point of contact at various other university events that are held in athletic facilities.
• Other duties as assigned.

Qualifications

• Demonstrated ability to provide a high level of customer service, diffusing customer complaints, and resolving problems effectively.
• Excellent verbal communication skills.
• Basic proficiency in utilizing Microsoft Suite.
• Strong interpersonal skills, with the ability to work effectively and efficiently in a team environment.
• Ability to uphold strict punctuality and maintain a high level of organization.

Additional Considerations

• Experience handling sensitive information while maintaining a high level of confidentiality and exercising discretion.
• Effective phone skills: able to practice clear communication, active listening, and patience.
• Previous experience in a college athletics or professional sports organization.
• Familiarity with ticketing systems (Paciolan, Ticketmaster, vivenu).
• Strong understanding and interest in college athletics.