Asst Superintendent OBS - 90414164 - New York

About the role

The Assistant Superintendent of Operations provides leadership for onboard service delivery across the Northeast Corridor (NEC), the cornerstone of Amtrak's national network and its premier customer-facing operation. This role is accountable for delivering a safe, reliable, and hospitality-focused customer experience while driving operational excellence in a dynamic, 24/7 environment. The position provides direct leadership to frontline managers, supervisors, and onboard employees, ensuring high standards of service quality, employee performance, financial stewardship, and compliance with safety regulations, operating procedures, and labor agreements. The Assistant Superintendent maintains a strong connection to frontline operations through a visible field presence and closely supports the team during high-profile operating events, service disruptions and other critical business needs, including nights and weekends as required. This role will provide strategic leadership and overall accountability for on-board service and crew base operations within an assigned operating area, leading and supporting supervisors and represented employees and overseeing workforce planning, staffing, operational performance, budgets, and support services to ensure safe, reliable, and consistent passenger service. The role is instrumental in preparing the organization for the introduction of the next generation of service aboard the new Acela and Airo fleets, advancing Amtrak's transformation from a transportation provider to a world-class, hospitality-driven service organization.

Responsibilities

• Plan, direct, and monitor daily on‑board service and crew base operations to meet safety, service quality, and performance standards.
• Lead, coach, and hold accountable supervisors and represented employees; manage staffing, scheduling, performance management, and adherence to labor agreements.
• Implement and enforce safety programs, operating rules, and corporate policies; address incidents, service disruptions, and corrective actions as required.
• Manage assigned budgets and administrative processes, including payroll controls, staffing costs, and vendor or support service coordination.
• Partner with internal stakeholders to resolve service issues, support service recovery, and implement operational improvements.
• Provide strategic and operational leadership to supervisors and represented employees, overseeing workforce planning, staffing, daily operations, budgets, and support services while maintaining compliance with company policies, labor agreements, and service standards.
• Serve as the primary point of accountability for these services; collaborate across departments, lead continuous improvement initiatives, and advance Amtrak's commitment to world-class passenger service.

Requirements

• Bachelor's Degree or equivalent combination of education, training and/or relevant experience.
• 7 years of relevant work experience.
• Experience in a hospitality-driven industry with focus on quality of service and employee performance.

Preferred qualifications

• Bachelor's Degree or equivalent combination of education, training and/or relevant experience plus 9 years of relevant work experience.
• Decisive and action-oriented leader.
• Experience working with labor agreements.

Skills

• Working knowledge of passenger service operations within a regulated transportation environment.
• Ability to manage supervisors and unionized workforces, apply labor agreements consistently, and address employee relations matters.
• Understanding of safety programs and operational policies, with the ability to translate requirements into day‑to‑day execution.
• Ability to manage staffing models, schedules, budgets, and administrative controls to support operational objectives.
• Clear written and verbal communication skills and sound judgment in resolving operational and service issues.

Pay

The salary range is $113,200.00 – $146,664.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.

Benefits

• Health, Dental, and Vision Insurance
• 401K with Employer Match
• Generous Paid Time Off
• Wellness Programs
• Railroad Retirement Benefits
• Paid Caregiving Days and Backup Care
• Health Savings Account
• Public Service Student Loan Forgiveness
• Fertility and Family Building Benefits
• No-cost Personal Health Advocate
• Student Loan Assistance
• Adoption and Surrogacy Assistance
• Medical Plan Opt-out Credit
• Tuition and Education Reimbursement
• Paid Family Leave
• Life Insurance
• Rail Pass Privileges
• Short- and Long-term Disability Insurance
• Employee Assistance Program
• No-cost Financial Advisor Sessions
• Commuter and Flexible Spending Accounts

Work arrangement

Requisition ID: 167177. Work arrangement: onsite 4/5 days per week. Relocation offered: No. Travel requirements: Up to 25%.