Asst F&B Manager

About the Company

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

About the Role

The purpose of the Assistant Director of Food & Beverage is to oversee, control, and administer the operations of the restaurant and bar while maintaining standards. The hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Responsibilities

• Ensures that each guest receives outstanding guest service by providing a guest-friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of guest service.
• Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
• Works in a fast-paced and customer service-oriented environment, performs duties under pressure, and meets deadlines in a timely manner.
• Tastes food and beverage products to ensure quality and consistency.
• Monitors F&B POS systems and reports any discrepancies or system outages.
• Supports the entire food and beverage operation including supervising other areas if necessary, handling special projects, and running promotions.
• Effectively controls the flow of customers and the interaction between the front and back of house throughout service.
• Ensures team members consistently maintain brand standards and high levels of customer service.
• Handles all customer inquiries in an appropriate and professional manner.
• Organizes and conducts pre-shift meetings communicating pertinent information to the staff such as house count, daily specials, service training, and menu changes.
• Ensures cleanliness and workplace safety in the department.
• Adheres to all company policies and procedures.
• Follows safety rules and procedures.
• Performs any related duties as requested by manager.

Requirements

• Thorough knowledge of food outlet operations including food and beverage, supervisory aspects, service techniques, and guest interaction.
• Knowledge of all state, federal, and corporate liquor regulations pertaining to serving alcoholic beverages.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Ability to operate equipment such as bar taps, coffee makers, and dishwashers.

Physical Demands

• Ability to transport up to 30 lbs. through a crowded room on a continuous basis.
• Constant standing and walking required.
• Frequent bending, stooping, twisting, reaching, and walking required.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room discounts
• Employee food and beverage discounts