Associate Technical Training Instructor

About the role

Based in our Cranberry Township, PA location, you will be part of the Educational Services department which teaches Ovation distributed control system (DCS) product to customers in the Power Generation and Water/Wastewater Treatment industries. This position involves installing Microsoft® Windows® based software and Ovation software on Dell workstations, creating a fast-Ethernet network with Cisco switches and routers, and adding Ovation Controllers. You will teach customers how to use our software and hardware applications.

Responsibilities

• Conduct in-house training in Pittsburgh, PA and at customer locations across North America using a state-of-the-art training facility.
• Deliver custom training programs to satisfy customer requirements.
• Coordinate and develop new course outlines, instructor guide plans, and training aids for Ovation courses.
• Review and monitor classroom instructional performance, course content, and customer satisfaction data surveys.
• Develop procedures to maintain and upgrade new and existing Ovation training software and hardware systems.
• Work effectively with Field Engineers, Sales/Software Engineering, and Project Engineering personnel.

Requirements

• Bachelor’s degree in engineering, computer science, or similar technical field, or equivalent combination of education and experience.
• Demonstrated effective oral and written communication skills.
• Knowledge of basic presentation techniques and current computing technologies.
• Willingness and ability to travel up to 40%.
• Legal authorization to work in the United States without sponsorship now or in the future.

Preferred Qualifications

• Prior experience conducting technical training in the Power Generation and Water/Wastewater Treatment industries.
• Knowledge of teaching techniques acquired through work experience or formal education.

Skills

• Effective communication in various settings: one-on-one, small, and large groups, or among diverse styles and position levels.
• Ability to seek feedback from multiple sources and analyze areas needing improvement.
• Strong customer relationship-building skills.