Associate Technical Operations Specialist

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

Responsibilities

• Install and configure software and applications on client machines
• Coordinate with team members to complete large-scale installation initiatives
• Respond to client and partner inquiries and assist in troubleshooting and resolving challenges
• Resolve data issues that affect partner applications
• Investigate data errors or discrepancies using internal tools, including SQL and C# queries
• Deliver technical information, training, and updates to clients and partners of varying technical knowledge
• Maintain detailed case notes, manage a personal ticket queue, and escalate problems to the appropriate team leaders
• Contribute to team documentation and collaborate with leadership to improve team functionality
• Assist with the training of new team members through job shadowing and process demonstrations
• Provide feedback to leadership regarding new team member performance
• Coordinate with team leadership to prioritize and deliver on strategic partnerships
• Provide exceptional customer service and professional written & verbal communication

Requirements

• Technical support or computer science experience/expertise
• Customer service experience especially in a phone or email setting

Benefits

• 401k savings & company match
• Paid time off
• Paid holidays
• Maternity leave
• Parental leave
• Military leave
• Other leaves of absence
• Health, dental, and vision benefits
• Health savings accounts
• Flexible spending accounts
• Life & disability benefits
• Identity theft protection
• Pet insurance
• Certain positions may include eligibility for a short-term incentive plan

Pay

The pay range for this position is $19–$25 per hour. Sales positions are eligible for a variable incentive. Compensation decisions are dependent upon job-related skills, experience, and location.