Technical Operations Associate

About the role

This is a hands-on, high-ownership technical role on our shared execution bench: a small team of builders who design, develop, and deploy the internal applications, automations, and data workflows that keep every corner of the Infrastructure team operating at full speed.

You'll work fluidly across two technical stacks: Retool for internal systems and operational dashboards, and Vercel/Cursor for AI-powered applications and agent workflows, moving between them based on where your skills are needed most.

Responsibilities

• Build and maintain tools that connect to live data via APIs, SQL, and webhooks, ensuring teams are always working from accurate, up-to-date information.
• Design and develop internal systems and operational dashboards using Retool.
• Deploy AI-powered applications and agent workflows using Vercel/Cursor.
• Automate high-volume operational tasks such as exception triage, credentialing checks, and data aggregation using LLMs and AI tools.
• Integrate LLM capabilities into existing internal tooling and stay current with the AI landscape to bring techniques that create genuine operational leverage.
• Communicate what you're building in plain language to non-technical stakeholders without losing the nuance of what makes it work.

Requirements

• 3–5 years in a technical operations, business systems, or software development role, with hands-on production experience building internal tools in Retool and deploying web applications via Vercel using AI-assisted development environments like Cursor.
• Experience integrating systems via REST APIs, webhooks, and database connectors, with the ability to instrument workflows with logging and monitoring to proactively surface issues before they impact operations.
• Practical experience building with LLMs and AI tools — including prompt engineering, API integration, and multi-step agent workflows — to automate high-volume operational tasks such as exception triage, credentialing checks, and data aggregation.
• Strong communication skills with the ability to partner directly with operational leads, translate business needs into technical solutions, document what you've built, and onboard the teams that depend on it.

Qualifications

• Command of SQL — writing complex queries, modeling data for reporting, and designing ETL pipelines that eliminate manual reporting overhead and keep the operational data layer clean and current.
• Background in healthcare tech, SaaS operations, or clinical workflow environments.
• Familiarity with BI tools (Looker Studio, Power BI, or Tableau) for reporting and visualization.
• Experience serving multiple internal stakeholders in a shared services or platform team model.
• Exposure to workflow automation platforms such as Zapier, Make, or n8n.

Skills

• JavaScript or Python experience for scripting, app development, and data pipelines.

Benefits

Commute offers a competitive compensation range of $85K - $120K, along with a comprehensive benefits package including health insurance, retirement plans, and paid time off.