Technical Operations Associate

About the role

This is a hands-on, high-ownership technical role on our shared execution bench: a small team of builders who design, develop, and deploy the internal applications, automations, and data workflows that keep every corner of the Infrastructure team operating at full speed.

You'll work fluidly across two technical stacks: Retool for internal systems and operational dashboards, and Vercel/Cursor for AI-powered applications and agent workflows, moving between them based on where your skills are needed most.

• Built and deployed real tools that real teams depend on and see the operational impact of your work directly and immediately.
• Prototyping over planning documents, getting things in front of users fast, and iterating based on feedback.
• Communicate what you're building in plain language to non-technical stakeholders without losing the nuance of what makes it work.

Responsibilities

• Design and maintain tools that connect to live data via APIs, SQL, and webhooks, so teams are always working from accurate, up-to-date information.
• Integrate LLM capabilities (summarization, classification, routing, and escalation logic) into existing internal tooling, and stay current with the AI landscape to bring techniques that create genuine operational leverage.
• Build and deploy internal applications, automations, and data workflows that keep the Infrastructure team operating at full speed.
• Work fluidly across two technical stacks: Retool for internal systems and operational dashboards, and Vercel/Cursor for AI-powered applications and agent workflows.

Requirements

• 3–5 years in a technical operations, business systems, or software development role, with hands-on production experience building internal tools in Retool and deploying web applications via Vercel using AI-assisted development environments like Cursor.
• Experience integrating systems via REST APIs, webhooks, and database connectors, with the ability to instrument workflows with logging and monitoring to proactively surface issues before they impact operations.
• Practical experience building with LLMs and AI tools — including prompt engineering, API integration, and multi-step agent workflows — to automate high-volume operational tasks such as exception triage, credentialing checks, and data aggregation.

Qualifications

• Command of SQL — writing complex queries, modeling data for reporting, and designing ETL pipelines that eliminate manual reporting overhead and keep the operational data layer clean and current.
• Strong communication skills with the ability to partner directly with operational leads, translate business needs into technical solutions, document what you've built, and onboard the teams that depend on it.

Skills

• JavaScript or Python experience for scripting, app development, and data pipelines (preferred).

Benefits

• Opportunity to work on cutting-edge technology in healthcare.
• Fast-paced environment with opportunities for rapid growth and learning.
• Competitive compensation range of $85K - $120K.

Pay

$85K - $120K

Schedule

Full-time