Technology Operations Associate

Make an Impact Role As a Technology Operations Associate at Bridge Property Management, you'll be the go-to application support partner for onsite and corporate teams across our portfolio of 170+ multifamily communities. You'll troubleshoot issues in Yardi, RentCafe, Blue Moon, Domuso, BILT, and SmartRent, using ServiceNow to manage each ticket from intake to closure. You'll find and fix the root cause, not just the symptom. This is a new technology function at BPM, so you'll help shape how it works and have room to take on more scope over time. In this role, you will: Support RentCafe, Blue Moon, Domuso, BILT, SmartRent, Yardi Voyager 8, CRM IQ, and Compliance Manager for onsite and corporate usersTroubleshoot platform issues using structured root cause analysis, and escalate to vendors when internal troubleshooting reaches its limitManage Yardi user administration, including new user setup, role-based access, modifications, and deactivations, in coordination with HR and property operationsOwn your ServiceNow tickets from intake through closure, meeting team SLAs and keeping documentation accurate and thorough Flag repeat issues, site-level patterns, and emerging ticket trends so the team can act earlyRun regression testing for software upgrades, new plugins, and platform enhancements, and help the team make go/no-go decisions before releaseSupport system setup, user setup, and platform readiness for newly acquired properties, and manage clean system transitions for divested propertiesConduct lease audits, data cleanup, form updates, and configuration reviews, and document findings with recommendationsBuild the team knowledge base by capturing resolved ticket solutions, recurring issues, and platform processesProvide platform guidance and content to the training team What You Should Bring Hands-on experience with Yardi Voyager and RentCafe, including troubleshooting, configuration, and supporting onsite and corporate users Familiarity with ServiceNow or a comparable ticketing platform A systematic approach to troubleshooting and finding root causesBackground in multifamily property management operations, with a clear sense of what onsite teams needStrong organizational and communication skills, and the ability to prioritize multiple open ticketsA proactive approach: you spot issues and act without waiting to be askedAttention to detail and a commitment to quality documentationExperience with Blue Moon, Domuso, BILT, or SmartRent preferredFamiliarity with Yardi CRM IQ, Compliance Manager, or Manufactured Housing modules preferredExperience with system testing, UAT, or release validation preferred Exposure to audits, data cleanup, or compliance reviews in property management preferredBachelor's degree in Business, Real Estate, Information Technology, or a related field, or equivalent work experience What You Can Be a Part Of At Bridge, you'll join a supportive team that values your contributions and invests in your growth. You'll have opportunities for professional development, work alongside skilled and passionate colleagues, and make a real impact on the properties and people we serve. We prioritize work-life balance and foster a culture of respect, inclusion, and diverse perspectives. If you're looking for a place to grow and feel appreciated, we'd love to hear from you. JOB CODE: 1001105