Associate, Tech Operations

About the role

Do you love pioneering in the technology operations space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and customer-focused environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Tech Operations Professionals who are passionate about operational excellence, automation, and delivering seamless customer experiences to join our team. In this role, you’ll have the opportunity to be on the forefront of driving operational reliability and transformation across Capital One.

Responsibilities

• Provide onsite customer support for a geographically dispersed enterprise workforce
• Provide technology support operations including end user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls
• Identify and resolve internal users’ technical issues with a heavy focus on laptop support (Windows PCs, Macs, Mobile Devices) using excellent customer service and quick decision‑making
• Monitor systems, alerts, and dashboards to identify potential incidents and escalate issues to the appropriate teams to ensure rapid restoration of service
• Document recurring issues, resolutions, and troubleshooting steps in knowledge base articles and standard operating procedures
• Assist with automation efforts by supporting the development or execution of basic scripts and tools to improve efficiency in recurring operational tasks
• Focus on execution, accountability, and results to improve the end‑user experience while driving operational efficiencies
• Collaborate with peers and manage up effectively using strong verbal and written communication skills

Requirements

• High School Diploma, GED, or equivalent certification
• At least 1 year of Technical Operations experience
• At least 1 year of experience with IT systems and infrastructure
• At least 1 year of experience with desktop platforms and operating systems
• At least 1 year of experience with incident management and reporting tools
• At least 1 year of experience with networking fundamentals (DNS, DHCP, TCP/IP)
• At least 1 year of experience with scripting languages (PowerShell, Python, or Bash) for automating routine operational tasks

Qualifications

• Bachelor’s Degree in Business, Information Systems, or Computer Science
• 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
• 1+ years of experience with CMDB and incident management technologies
• ITIL Certification
• CompTIA A+ or Network+ certification
• Experience tracking and improving support metrics
• Familiarity with cloud‑based productivity tools or virtualization technologies (e.g., AWS, GCP, Azure, or VMware)

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being.

Pay

The minimum and maximum full‑time annual salaries for this role in New York, NY are $89,200 - $101,700 for Associate, Tech Operations. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Candidates hired to work in other locations will be subject to the pay range associated with that location. This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).