Associate Tech Ops Specialist

Responsibilities

• Install and configure software and applications on client machines
• Coordinate with team members to complete large-scale installation initiatives
• Respond to client and partner inquiries and assist in troubleshooting and resolving challenges
• Resolve data issues that affect partner applications
• Investigate data errors or discrepancies using internal tools
• Deliver technical information, training, and updates to clients and partners of varying technical knowledge
• Maintain detailed case notes, manage a personal ticket queue, and escalate problems to the appropriate team leaders
• Contribute to team documentation and collaborate with leadership to improve team functionality
• Assist with the training of new team members through job shadowing and process demonstrations
• Provide feedback to leadership regarding new team member performance
• Coordinate with team leadership to prioritize and deliver on strategic partnerships
• Provide exceptional customer service and professional written & verbal communication

Requirements

• Technical support or computer science experience/expertise
• Customer service experience especially in a phone or email setting