Associate Systems Analyst - MyChart/Digital Experience

About the role

Supports the design, implementation, and maintenance of software systems to meet organizational needs. Assists in system troubleshooting, providing end-user training, and performing basic project coordination. This role works closely with senior team members to ensure system functionality, deliver user support, and enhance operational efficiency.

Responsibilities

• Assist in Diagnosing and Resolving IT Issues: Support daily troubleshooting and problem-solving efforts to maintain and optimize system functionality, escalating issues as needed.
• Help implement and test system updates for basic workflows, ensuring reliable functionality and supporting optimization initiatives.
• Engage in testing activities to verify and optimize system performance, documenting results and identifying areas for improvement.
• Aid in identifying, diagnosing, and correcting system errors to maintain smooth operations and timely resolutions.
• Apply user security settings under the guidance of senior analysts to uphold data integrity and optimize access control.
• Work with senior team members to suggest and implement updates or new functionalities based on organizational needs, focusing on system efficiency and best practices.
• Aid in managing data transfers and generating basic reports, contributing to accurate data handling and reporting optimization.

Qualifications

• Minimum Qualifications: Bachelor’s degree in Computer Science, Information Technology or a related field OR two (2) years of relevant experience. Relevant certifications and/or proficiencies may be required for this position, with a target completion within 90 days following formal training provided by WVUHS Information Technology.
• PREFERRED QUALIFICATIONS: Experience in applicable business, clinical, imaging, or web application systems, including advanced workflows, focused on driving efficiency and optimization. Proficiency in systems administration and providing strategic insights and improvements to business operations. Experience working in inpatient and outpatient clinical settings, with a focus on improving patient care processes through advanced system implementations. Understanding of clinical data management and healthcare interoperability standards (HL7, FHIR, DICOM) to ensure seamless data exchange and compliance. Knowledge in Cloud-based healthcare applications and web services, ensuring secure, scalable, and efficient system architecture supported by this role. Knowledge of reporting tools, delivering actionable insights and enhancing decision-making processes through comprehensive data analysis and reporting capabilities.

Skills

• Foundational experience in analyzing business needs, documenting functional specifications, and supporting alignment with technical solutions.
• Demonstrates growing proficiency in utilizing tools such as process maps, workflow diagrams, and data analytics to support system design, training, and problem resolution.
• Attention to Detail: Demonstrates foundational skills to troubleshoot and test systems, assisting in identifying and resolving potential issues to support functionality and reliability.
• Communication, Relationship Building, and Teamwork: Demonstrates written and verbal communication skills to convey technical information clearly. Applies interpersonal skills to build relationships and support collaboration within teams.
• Adaptability and Change Management: Demonstrates ability to respond to unexpected changes and system issues, applying foundational coping skills to assist in minimizing disruptions and maintaining operations.
• Time Management: Shows ability to prioritize and manage multiple tasks and deadlines, working to ensure timely and accurate completion while contributing to team goals.

Additional Job Description Focuses

• Provide assistance with coordination and execution of digital experience strategy and initiatives.
• Work closely with clinical, operational, and IT teams to align digital initiatives with patient and operational needs.
• Partner with other analysts and teams to develop and implement innovative solutions aimed at improving digital experiences for both patients and employees.
• Stay abreast of emerging trends and technologies in Epic, digital health and advise how trends should be operationalized or monitored.
• Champion the adoption of innovative digital solutions that enhance patient care and workforce and physician operational efficiency.
• Define and track metrics to evaluate the effectiveness and impact of digital experience initiatives.